Mithal Soudani
Alexandria,VA
Summary
Motivated and detail-oriented professional with experience in property management, leasing, and marketing. Skilled at building strong client relationships, improving occupancy rates, and streamlining processes. Proficient in using CRM tools and market research to develop effective strategies. Passionate about providing excellent customer service and exceeding goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Manager
Redwood Residential Management
01.2023 - Current
- Understanding of lease agreements and tenant rights.
- Proficiency in lease negotiations and contract preparation.
- Experienced in property marketing and showcasing units.
- Managing budgets, forecasting, and controlling expenses.
- Coordination with maintenance crew to keep properties well maintained.
- Managed all aspects of tenant move-in and move-out processes, providing a seamless transition.
- Lead the team to consistently achieve maximum rental occupancy and maintain high renewal rates.
- Used CRM tools to keep client information organized and up to date.
- Analyzed CRM data to improve customer engagement and retention.
Airbnb Management
01.2023 - Current
- Managed multiple Airbnb properties
- Created listings with professional photos, engagement descriptions, and competitive pricing strategies.
- Coordinated guest bookings, check-ins, and check-outs, and ensuring seamless operations.
- Responded to guest inquiries and resolved any issues.
Leasing Professional
Greystar Property Management
01.2021 - 01.2023
- Created and ran marketing campaigns, studied competitors, and led property tours in person, self-guided, and virtual.
- Achieved a 22% increase in occupancy in one year by leasing units in a community of over 400 properties after renovations.
- Tenant Screening, proficient in evaluating tenant applications, conducting background checks, and assessing creditworthiness.
- Provided excellent customer service by helping clients with applications, transfers, renewals, and move-ins.
Customer Service
Delta Airline
Atlanta, Georgia
01.2019 - 02.2021
- Delivered exceptional customer service in a fast-paced airport environment, assisting passengers with check-in, boarding, flight changes, baggage, and general inquiries.
- Resolved customer concerns promptly and professionally while adhering to Delta’s service and safety standards.
- Supported gate operations including flight announcements, seat assignments, and coordination with flight crews.
- Demonstrated calm and efficiency under pressure, especially during delays, rebookings, or irregular operations.
Customer Service Supervisor
Tunisia Airline
Tunisia
01.2016 - 03.2018
- Supervised customer service team to ensure high-quality support delivery.
- Coordinated with other departments to address customer needs effectively.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Experience using the Gonow system.
Education
Bachelor of Business - Information System
INSTITUTE SUPERIEUR DE GESTION DE TUNIS
01.2018
Skills
- Problem-solving
- Customer Service
- Revenue Management
- Effective Communication
- Negotiation
- Marketing and Listings
- Teamwork
- Time Management
- Leadership
- Critical Thinking
- Attention to detail
- Customer relationship management
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Sales strategies
- Lease negotiations
Languages
English: Fluent, Arabic: Fluent, French: Intermediate, Spanish: Intermediate
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Car sales license in VA
- Dale Carnegie's Sales and Leadership Excellence Certificate
- Greystar Certified Learning & Development Professional (CLDP)
Timeline
Leasing Manager
Redwood Residential Management
01.2023 - Current
Airbnb Management
01.2023 - Current
Leasing Professional
Greystar Property Management
01.2021 - 01.2023
Customer Service
Delta Airline
01.2019 - 02.2021
Customer Service Supervisor
Tunisia Airline
01.2016 - 03.2018
Bachelor of Business - Information System
INSTITUTE SUPERIEUR DE GESTION DE TUNIS
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