Estefany Priego
Austin,TX
Summary
Dynamic Leasing Manager with a proven track record at ResProp Management, excelling in resident relations and lease management. Enhanced tenant satisfaction through effective problem-solving and relationship building, achieving increased lease renewals. Skilled in marketing strategies and team collaboration, driving occupancy rates and fostering a customer service-focused environment. Reliable and an amazing closer!
Overview
17
17
years of professional experience
Work History
Leasing Manager
ResProp Management
Austin, Tx
02.2025 - Current
- Managed tenant relations to enhance resident satisfaction and retention.
- Oversaw lease administration, ensuring compliance with regulations and company policies.
- Coordinated property marketing strategies to attract prospective tenants effectively.
- Analyzed rental market trends to optimize pricing strategies and occupancy rates.
- Conducted property inspections to maintain operational standards and identify improvement opportunities.
- Developed training programs for leasing staff, enhancing team performance and service quality.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
Leasing Consultant
Tides at South Lamar
Austin, Tx
11.2018 - 03.2024
- Conducted property tours, showcasing amenities and features to prospective residents.
- Facilitated lease agreements, ensuring compliance with regulations and company policies.
- Managed resident inquiries, providing timely resolutions to enhance satisfaction.
- Collaborated with marketing team to implement promotional strategies for unit rentals.
- Analyzed market trends to optimize rental pricing and occupancy rates.
- Trained new leasing staff on procedures and best practices for customer engagement.
- Developed relationships with local businesses to create referral partnerships for tenant acquisition.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Assistant Property Manager
Bainbridge Villas
Austin, Tx
01.2009 - 02.2017
- Managed tenant relations and resolved issues to ensure high satisfaction levels.
- Coordinated property maintenance requests, improving response times and service quality.
- Assisted in lease administration, ensuring compliance with company policies and regulations.
- Conducted property inspections to identify maintenance needs and uphold standards.
- Trained and mentored junior staff on operational procedures and customer service excellence.
- Analyzed occupancy trends to inform strategic decisions for resource allocation.
- Implemented process improvements that enhanced efficiency in day-to-day operations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
Education
High School Diploma -
Travis High School
Austin, Tx05.2007
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property management
- Tenant liaison
- Leasing reports
- Lease management experience
- Fair housing laws
- Social media marketing
- Event planning
- Marketing expertise
- Telephone sales
- Conducting meetings
- Tour management
- Maintaining occupancy levels
- Background in lease management
- Marketing planning
- Customer service-focused
- Property showing
- Decision-making
- Relationship building
- New construction
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Active listening
Languages
Spanish
Full Professional
Timeline
Leasing Manager
ResProp Management
02.2025 - Current
Leasing Consultant
Tides at South Lamar
11.2018 - 03.2024
Assistant Property Manager
Bainbridge Villas
01.2009 - 02.2017
High School Diploma -
Travis High School