Mitina Hansen
St. George,UT
Summary
Adaptable professional with extensive experience in phlebotomy and quality assurance with team leadership. Known for strong communication and conflict resolution skills, ensuring safety and quality standards while driving employee performance and satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Quality Lead Technician
Biolife Plasma Services
St. George, Utah
06.2026 - Current
- Oversaw quality control processes for plasma collection and testing procedures.
- Reviewed documentation for accuracy and completeness of donor records.
- Assisted employees with inquiries regarding procedures and quality concerns.
Training Lead Technician
Biolife Plasma Services
St. George, Utah
02.2021 - 04.2026
- Trained and coached new and existing employees in all areas of the plasma donation process.
- Conducted new-hire orientation, cross-training, and annual recertification training.
- Monitored employee performance and provided feedback and support.
- Maintained accurate training records and employee certifications.
- Assisted with daily training operations and employee development.
Center Supervisor
Biolife Plasma Services
Henderson, Nevada
01.2020 - 02.2021
- Supervised daily operations in high-volume, fast-paced environment to maintain safety and quality standards.
- Developed strong conflict resolution and de-escalation skills through effective management of challenging donor interactions.
- Exercised sound judgment and assertive communication to balance donor satisfaction with operational policies.
- Adapted center operations during COVID-19 by navigating changing safety protocols and staffing challenges.
- Provided leadership support to employees during challenging situations to foster team resilience and morale.
Center Supervisor
Biolife Plasma Services
Cheyenne, Wyoming
09.2018 - 01.2020
- Supervised daily center operations, ensuring efficient workflow and adherence to quality standards.
- Coached and mentored employees through ongoing training and performance evaluations.
- Resolved donor concerns with professionalism while maintaining confidentiality and compliance with policies.
Lead Technician
Biolife Plasma Services
St. George, Utah
07.2018 - 09.2019
- Supervised daily operations of plasma collection procedures and staff activities.
- Trained new staff on proper phlebotomy techniques and best practices.
- Assisted in troubleshooting equipment malfunctions during collection procedures.
- Monitored patients for adverse reactions and provided immediate care as needed.
Plasma Center Technician
Biolife Plasma Services
St. George, Utah
01.2016 - 07.2018
- Assisted patients with comfort and provided clear instructions during procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Ensured compliance with safety and health regulations in phlebotomy procedures.
- Performed venipuncture and other blood collection procedures according to standard operating proceures.
Education
Certified Coding Specialist - Medical Billing And Coding
DeVry University
Naperville, IL04-2025
Certified Coding Associate - Medical Billing And Coding
DeVry University
Naperville, IL04-2024
Certification
- Certified Coding Associate
- Certified Coding Specialist
Timeline
Quality Lead Technician
Biolife Plasma Services
06.2026 - Current
Training Lead Technician
Biolife Plasma Services
02.2021 - 04.2026
Center Supervisor
Biolife Plasma Services
01.2020 - 02.2021
Center Supervisor
Biolife Plasma Services
09.2018 - 01.2020
Lead Technician
Biolife Plasma Services
07.2018 - 09.2019
Plasma Center Technician
Biolife Plasma Services
01.2016 - 07.2018
Certified Coding Specialist - Medical Billing And Coding
DeVry University
Certified Coding Associate - Medical Billing And Coding
DeVry University