Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitzi Grim

Palmetto,FL

Summary

Compassionate and dedicated CNA with experience at Shands Hospital, excelling in emergency response and clinical documentation. Proven ability to enhance patient care through effective time management and critical thinking. Recognized for fostering team collaboration and maintaining confidentiality while delivering high-quality support in fast-paced environments.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

18
18
years of professional experience

Work History

Cna

Shands Hospital
09.2018 - 03.2019
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Customer Service Representative

Publix
06.2007 - 08.2018
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Stay at Home Mom

Self
03.2025 - Current

I have spent the last 6 years raising my young children, i am currently looking to get back into the work force now that they are in school age.

Education

High School Diploma -

Wolfson High
Jacksonville, FL

Skills

  • Time management
  • Emergency response
  • Compassion and empathy
  • Clinical documentation
  • Team collaboration
  • Maintaining confidentiality
  • Complaint resolution
  • Money handling
  • Critical thinking

Timeline

Stay at Home Mom

Self
03.2025 - Current

Cna

Shands Hospital
09.2018 - 03.2019

Customer Service Representative

Publix
06.2007 - 08.2018

High School Diploma -

Wolfson High
Mitzi Grim