Hi, I’m
Mitzi Hamp
Resourceful Motivated Professional
Yelm,WA
Summary
Motivated and accomplished professional adept in leveraging available resources and applying analytical skills in daily operations, troubleshooting, reporting, and process improvement. Extensive management experience focused on leadership, program management, and project management. Proven history effectively managing and motivating professional teams across industries. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high accuracy. Leading by example and focusing on self-leadership and team development. Coachable and growth orientated. 15+ years of effective remote work experience.
Skills
- Project Management & Program Management
- Organizational and Team Management
- Time and Task Management
- Written and Verbal Communication
- Analytical and Critical Thinking
- Attention to Detail
- Performance Improvement
- Electronic and Communication Systems
- Remote, Hybrid, Telehealth, Virtual
- Organizational Skills
- Decision-Making
- Value-Based Care
Work History
Sea Mar Community Health Centers
Early Relational Health Superivor
12.2022 - Current
Job overview
- Manage on-site and remote community health workers for Early Relational Health Pilot Project, clients 0-5, to ensure seamless coordination and care navigation, addressing social determinants of health.
- Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews
- Built highly efficient team through ongoing coaching and professional development opportunities
- Organize and update databases, records and other information resources
Sea Mar Community Health Centers
Maternity Support Services Program Manager
07.2015 - Current
Job overview
- Providing onsite and remote management for professional team of nurses, social workers, infant case managers, and community health workers
- Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews
- Built highly-efficient team through ongoing coaching and professional development opportunities
- Organize and update databases, records and other information resources
- Built and manage processes for tracking and monitoring department performance
- Implemented project management techniques to overcome obstacles and increase team productivity
- Collaborate with other teams to identify and resolve issues quickly and professionally
Sea Mar Community Health Centers
Pathways Supervisor
12.2017 - 06.2019
Job overview
- Supervised onsite and remotely 3 community health workers for Washington's Medicaid Transformation Project Pilot Launch, focusing on Maternal and Behavioral Health clients to coordinate and navigate care between providers and organizations using social determinants of health pathways
- Value-Based Care by aligning resources and activities that improve whole-person health and wellness by bringing people and organizations together across sectors for discussion, training, and strategic planning.
- Support efforts to improve Medicaid health care delivery system, value-based approach
- Collects and reports data related to utilization of services, caseload, and completion of Pathways services in CMS
Union Wireless
Engineering Project Manager – Sales Engineer
01.2015 - 03.2015
Job overview
- Selected by management to spearhead and lead Network Core projects and customer projects.
- Provided onsite and remote management of projects
- Established project objectives and goals and imparted administrative support to project teams; directed and oversaw successful deployment of telecommunication projects through to execution
- Developed processes & procedures, increasing productivity by 90% and also sales, and reduced costs
Union Wireless
Sales Engineer
06.2013 - 03.2015
Job overview
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback
- Provided onsite and remote management of technical integration, systems engineering program management, customer support and program management
- Successfully steered, implemented and launched Over the Air Platform within six months; created data scripts for implementation and tracking of 55,000+ SIM cards
Union Wireless
Translation Technician
09.2011 - 06.2013
Job overview
- Conducted onsite and remote roamer testing and implementation internationally
- Developed standard operating processes and procedures for implementation and testing of roaming partners
- Successfully tested, launched and implemented 200 new roaming partners
- Applied critical thinking and research to address complex issues
Union Wireless
Administrative Assistant
01.2008 - 09.2011
Job overview
- Provided onsite and remote administrative support
- Developed and updated spreadsheets and databases to track, analyze, and report, increasing productivity and decreasing errors by 95%
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
Affiliations
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Google Workspace: Docs, Sheets, Slides, Forms
- File sharing and collaboration: Google Drive and Dropbox
- Remote Communication Tools: email, phone, videoconferencing (Zoom, Teams, GoToMeeting), IM (Slack, Google Chat, WhatsApp)
- Wordpress, Trello, Calendly, Adobe, Typeform, and more
- Adapts quickly to new and changing technology
Education
Ashford UniversityIowa
MBA from Business Administration And Management
11.2012
Ashford UniversityIowa
Bachelor of Arts from Organizational Leadership
06.2011
Personal Development
- US Navy Veteran
- Certified Life Coach and Meditation Teacher
- Certified Grief Educator
- Woman-Centered Coaching (Certification in progress)
- EFT Practitioner (Certification in progress)
Overview
16
years of professional experience
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