Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mitzi James

Millsap

Summary

Dynamic professional with extensive experience in customer service at Big Kahuna Fundraising, excelling in conflict resolution and complaint management. Proven ability to enhance client relationships and streamline shipping coordination. Adept at fostering team collaboration and utilizing computer proficiency to drive operational success. Committed to delivering exceptional results in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Big Kahuna Fundraising
Fort Worth
07.2022 - Current
  • Listen to customer concerns, answer customer questions and provide information about the company's products and services.
  • Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues that their customers experience.
  • Utilize Instaraise and ShipStation to assist with customer orders.

Jewelry Designer/Silversmith and Home Goods Crafter

COUNTRY MOM CRAFTS
01.2009 - Current
  • Operate an Etsy shop while managing personal schedule

Auction Assistant

Texas Auction & Realty
01.2022 - 01.2023
  • Set up auctions, photographing and visually merchandising auction lots for optimal appeal.
  • Wrote detailed descriptions on auction items for online listings.
  • Greeted customers to enhance service experience.
  • Picked and pulled purchased lots for customer pickup and shipping.
  • Operated truck and trailer to load and deliver auction items to warehouse.

Auction Assistant

TERRY WATERS AUCTIONEERING
01.2021 - 01.2023
  • Organized auction setup while ensuring optimal presentation of merchandise.
    Documented detailed information on auction items for effective internet listings.
    Interacted with customers upon arrival to facilitate a welcoming environment.
    Picked and prepared purchased lots for prompt shipping or customer pickup.

Buyer & Reseller of Antique Furnishings and Décor

Favorite Finds & Clear View Firearms
01.2016 - 01.2023
  • Procured materials and products from vendors across various locations.
  • Maintained comprehensive records of purchases, including descriptions, costs, and quantities.
  • Monitored market trends to anticipate consumer needs and purchasing habits.
  • Reviewed customer feedback to generate new merchandise ideas and enhance existing products.

OFFICE MANAGER

M. A. VINSON CONSTRUCTION CO., INC.
01.1999 - 01.2009
  • Executed cost accounting functions to ensure accurate financial reporting.
    Managed accounts payable and receivable processes to maintain cash flow.
    Oversaw payroll management for timely employee compensation.
    Coordinated order and dispatch of concrete, steel, rock, and other building materials.
    Facilitated rental agreements for heavy equipment to support project needs.

MANAGER AND VISUAL COORDINATOR

POTTERY BARN
01.1997 - 01.1999
  • Hired and trained associates to enhance team performance.
    Established goals for store operations to drive sales growth.
    Designed store visuals and promotions to attract customers.
    Managed inventory, shipping, and receiving processes to ensure accuracy.
    Coordinated scheduling to optimize workforce efficiency.
    Oversaw daily banking needs to maintain financial integrity.
    Coached associates on selling techniques and monitored progress.

Education

Biochemistry/Biology

Texas Wesleyan
Fort Worth, TX

Associate of Arts -

Tarrant County College
Fort Worth, TX

Nolan High School

Skills

  • Customer service and support
  • Conflict resolution
  • Complaint management
  • Shipping coordination
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Problem solving
  • Client relationship management
  • Computer proficiency
  • Time management

References

  • Phyllis Dorazio, 817-966-1090, Favorite Finds
  • Dave Dorazio, 817-805-0244, Clearview Firearms
  • Ross Bandy, 817-304-1052, Texas Auction & Realty
  • Terry Waters, 817-372-2215, Terry Waters Auctioneering
  • Lou Ann Waters, 817-480-8422, Terry Waters Auctioneering

Timeline

Customer Service Representative

Big Kahuna Fundraising
07.2022 - Current

Auction Assistant

Texas Auction & Realty
01.2022 - 01.2023

Auction Assistant

TERRY WATERS AUCTIONEERING
01.2021 - 01.2023

Buyer & Reseller of Antique Furnishings and Décor

Favorite Finds & Clear View Firearms
01.2016 - 01.2023

Jewelry Designer/Silversmith and Home Goods Crafter

COUNTRY MOM CRAFTS
01.2009 - Current

OFFICE MANAGER

M. A. VINSON CONSTRUCTION CO., INC.
01.1999 - 01.2009

MANAGER AND VISUAL COORDINATOR

POTTERY BARN
01.1997 - 01.1999

Biochemistry/Biology

Texas Wesleyan

Associate of Arts -

Tarrant County College

Nolan High School

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