Mitzi Licona Bonilla
Little Falls,NJ
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Good multitasker and problem-solver.
Overview
7
7
years of professional experience
Work History
Billing Specialist
NexGen Orthopaedics
Paramus, New Jersey
06.2025 - Current
- Processed and verified invoices for accuracy before submission to insurance companies.
- Maintained organized records of patient billing information and payment history.
- Utilized billing software to track and manage patient accounts effectively.
- Communicated with patients regarding their billing inquiries and payment options.
- Performed data entry tasks with a high degree of accuracy and attention to detail.
- Processed electronic payments from insurance companies, patients and other sources.
- Maintained detailed records of all payments posted in the system.
Patient Representative
IvyRehab Physical Therapy
Clifton, New Jersey
04.2024 - 04.2025
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Monitored inventory levels of office supplies and ordered new items as needed.
- Collaborated with clinical and administrative staff to meet patient needs.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Obtained informed consent and payment documentation from patients and filed in system.
- Provided support during medical examinations or tests when necessary.
Billing Specialist
A&M Medical Services
Fair Lawn, NJ
11.2023 - 03.2024
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Answered customer inquiries regarding billings, payments, account status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Billing Specialist
ProjectPathfinder Inc
St Paul , MN
04.2023 - 10.2023
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
- Manipulated data in spreadsheets to reconcile with billing system information
- Able to work in a fast-paced and demanding work environment
- Technologically savvy
- Detail-oriented and effective at multitasking
- Maintain HIPPA requirements when dealing with any patient information
- Working with insurances like Blue Cross Blue Shield of Minnesota and Blue Plus
- Managing claims with subsidies in a rehabilitation center
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Investigated and resolved issues to maintain billing accuracy.
Customer Service Representative
First Services Residential
Las Vegas, NV
11.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Billing Assistant
Ridgewood Diagnostic Laboratory
Hackensack, Nj
02.2021 - 02.2022
- Calling insurance companies for missing info, documents, case/bill status
- Filling out and send PSA’s for NJ arbitration
- Handling NY & NJ arbitration files & submissions
- Medical records processing
- Lien/LOP submissions
- Keeping track of patients accounts/following up on them,patients invoice submission
- Requests processing from insurance co., lawyers, patients etc
- Working close with insurances like State Farm, Geico , Farmers and Liberty Mutual
- Reached out to customers and paying entities to seek current and late payments.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Dental Assistant/Receptionist
Margolin Dental Associates
Englewood Cliffs, NJ
08.2020 - 02.2021
- Assist the doctor by setting up instruments, suctioning chairside, and handing the correct instruments and materials to the doctor
- Prepare each room ahead of each patient, and clean/sanitize when the appointment is completed
- Autoclave instruments
- Unboxing supplies and sorting out inventory
- Take incoming calls, check in/out patients, and call patients or insurances as needed
- Customer Service
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
Hospitality Aide
CareOne At Teaneck
Teaneck, NJ
06.2019 - 03.2020
- Adhere to and practice to Resident Rights policies procedures
- Assist with resident admission ,discharge, requirements as desired
- Adhere to and practice safety , sanitation and infection control practices
- Assisting with staff assignments and scheduling
- Taking care of patients
- Gave baths and assisted with shaving to help patients with personal hygiene tasks.
- Collected specimens to send to lab for testing.
Education
Certified Coding Specialist - Medical Billing And Coding
DeVry University
Naperville, IL02-2024
High School Diploma -
John F.Kennedy Educational Complex
Paterson, NJ06.2018
Skills
- Strong Work Ethic
- Time Management
- Critical Thinking
- Bilingual Spanish
- Strong Leadership
- Dedicated
- Promotes Positive Work Environment
- Customer Service Experience
- Medical billing and collections
- Billing statement management
- High-energy attitude
- Quality assurance controls
- Claims Processing
- Payment posting
- HIPAA Compliance
- Insurance verification
- Electronic payments
- Invoice processing
Education and Training
false,Naperville, IL
Contact
Paterson, NJ 07501
Timeline
Billing Specialist
NexGen Orthopaedics
06.2025 - Current
Patient Representative
IvyRehab Physical Therapy
04.2024 - 04.2025
Billing Specialist
A&M Medical Services
11.2023 - 03.2024
Billing Specialist
ProjectPathfinder Inc
04.2023 - 10.2023
Customer Service Representative
First Services Residential
11.2022 - 03.2023
Billing Assistant
Ridgewood Diagnostic Laboratory
02.2021 - 02.2022
Dental Assistant/Receptionist
Margolin Dental Associates
08.2020 - 02.2021
Hospitality Aide
CareOne At Teaneck
06.2019 - 03.2020
Certified Coding Specialist - Medical Billing And Coding
DeVry University
High School Diploma -
John F.Kennedy Educational Complex