Mitzi Tobin
Fort Valley,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Branch Manager
Rexel USA Inc.
07.2014 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Quoted and project managed gear and lighting projects.
Quotation Specialist
Maurice Electrical Supply Company
06.2008 - 06.2011
- Enhanced customer satisfaction by providing accurate and timely quotations for products and services.
- Maintained up-to-date knowledge of industry trends and market fluctuations, enabling accurate projections for future pricing.
- Ensured accuracy of all quotes by meticulously reviewing specifications, drawings, and other documentation provided by clients.
- Expedited response times to client inquiries by prioritizing tasks and effectively managing workload.
- Developed customized solutions for clients to meet unique project requirements while maintaining profitability goals.
- Negotiated competitive pricing with suppliers, resulting in improved profit margins for the company.
- Assisted sales team in closing deals by providing comprehensive support throughout the quotation process.
- Managed high-volume quote requests while maintaining attention to detail and accuracy in all communications with clients.
- Adapted quickly to changing client needs, ensuring that quotes remained relevant and competitive in a dynamic market environment.
- Minimized potential disputes or conflicts with clients through proactive communication regarding any changes or updates related to their quotes.
Education
High School Diploma -
Strasburg High School
Strasburg, VA06.1980
Skills
- Customer Relationships
- Customer Service
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Verbal/written communication
- Decision-Making
- Team Player
- Work Prioritization
- Friendly
Timeline
Branch Manager
Rexel USA Inc.
07.2014 - Current
Quotation Specialist
Maurice Electrical Supply Company
06.2008 - 06.2011
High School Diploma -
Strasburg High School