Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mitzie Jackson

Mesquite,TX

Summary

Driven and compassionate professional with a track record of enhancing patient quality of life at Bright Home Health through expert care and efficient time management. Excelled in problem-solving and elderly care, significantly improving customer service standards at OptumHealth. Skilled in both interpersonal communication and task prioritization, consistently delivering results beyond expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caregiver/Personal Assistant

Bright Home Healh
08.2019 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Service

OptumHealth
04.2014 - 07.2019
  • Collaborated with team members to improve overall customer service experience.
  • Delivered exceptional customer service, resolving issues promptly and courteously.
  • Mailing out prescriptions to the patients and providing excellent customer service
  • Identifying,analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization.


Education

High School Diploma -

James Madison High School
Dallas, TX
05.2002

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving

Certification

Certified Medication Technician

Timeline

Caregiver/Personal Assistant

Bright Home Healh
08.2019 - Current

Customer Service

OptumHealth
04.2014 - 07.2019

High School Diploma -

James Madison High School

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Mitzie Jackson