Summary
Overview
Work History
Skills
Timeline
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Mitzie Noncent

Naples,FL

Summary

Dynamic banquet server with a proven track record at The Ritz-Carlton Beach Resort, excelling in customer service and teamwork. Recognized for enhancing guest experiences through efficient service and problem-solving skills. Adept at managing high-pressure environments while ensuring compliance with health regulations and maintaining an organized dining space.

Overview

20
20
years of professional experience

Work History

Banquet Server

The Ritz-Carlton Beach Resort
04.2024 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Answered guest questions about event plans and food service choices.
  • Responded to guest inquiries and requests promptly and courteously.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and safe work environment.

Banquet Server

The Naples Beach Resort
11.2016 - 08.2018
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.

Banquet Server

Naples Grande Beach Resort
10.2018 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.

Restaurant Server

Hilton Marco Island Beach Resort
10.2005 - 02.2024
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Skills

  • Strong teamwork
  • Customer service
  • Time management

Timeline

Banquet Server

The Ritz-Carlton Beach Resort
04.2024 - Current

Banquet Server

Naples Grande Beach Resort
10.2018 - Current

Banquet Server

The Naples Beach Resort
11.2016 - 08.2018

Restaurant Server

Hilton Marco Island Beach Resort
10.2005 - 02.2024

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Mitzie Noncent