Mitzi G. Lemus Arreola
Aurora,IL
Summary
*Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
*Hardworking general laborer with several years in roles and high focus on quality and safety. Skilled in forklift operations and equipment repair and maintenance. Collaborates with team members to support operation with goal of increasing productivity and decreasing downtime and waste.
* Highly skilled Production Lead with background in overseeing manufacturing processes and ensuring optimal productivity. Strengths include problem-solving, team leadership, and proficiency in leveraging technical knowledge to enhance operational efficiency. Previous work includes successfully managing production lines, training staff, and implementing process improvements for increased output quality.
Overview
12
12
years of professional experience
Work History
Restaurant Waiter
Antojitos Teca
Aurora , IL
09.2022 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Team Leader Manager
Colony Display
Batavia, IL
06.2021 - Current
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Created and maintained a positive work environment for employees.
- Recruited, trained, and supervised new staff members.
- Collaborated with other departments to ensure smooth operations.
Waitress Supervisor
Primos Tacos
Aurora , IL
03.2017 - 05.2021
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Maintained accurate records of sales transactions and inventory levels.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
General Laborer
ESP Evolution Sorbents
West Chicago, IL
02.2013 - 11.2017
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Operated hand tools and power tools to complete construction projects.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Inspected completed projects for accuracy before handing them over to the client.
Education
High School Diploma -
East Aurora High School
Aurora, IL05-2012
Skills
- Table Setting
- Menu knowledge
- Food presentation
- Order Taking
- Service Quality
- Check payment processing
- Food safety understanding
- Heavy Lifting
- Basic Carpentry
- Flooring Installation
- Project Management
- Quality Control
- Order Picking
- Loading and unloading
- Shipping and receiving
- Sorting and Labeling
- Pallet Jacks
- Packaging and Labeling
- Order Preparation
- Material Handling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Restaurant Waiter
Antojitos Teca
09.2022 - Current
Team Leader Manager
Colony Display
06.2021 - Current
Waitress Supervisor
Primos Tacos
03.2017 - 05.2021
General Laborer
ESP Evolution Sorbents
02.2013 - 11.2017
High School Diploma -
East Aurora High School
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