Mitzi Rodriguez
San Marcos,TX
Summary
Dynamic and detail-oriented professional with a proven track record at Target, excelling in order fulfillment and inventory management. Recognized for exceptional customer service and adaptability, I effectively trained teams and implemented process improvements, enhancing efficiency and accuracy in fast-paced environments. Strong time management skills complement my commitment to operational excellence.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Target
Austin, TX
08.2021 - 05.2023
- Executed order fulfillment processes to ensure timely and accurate product delivery.
- Operated forklifts and pallet jacks to efficiently move merchandise within warehouse.
- Maintained inventory accuracy by conducting regular stock counts and audits.
- Collaborated with team members to optimize workflow and improve productivity.
Team Leader
Chick-fil-A
Houston, TX
01.2019 - 12.2020
- Led team in delivering exceptional customer service and maintaining high satisfaction levels.
- Coordinated daily operations to ensure efficient workflow and timely service delivery.
- Trained new staff on operational procedures and company standards to enhance team performance.
- Implemented process improvements that increased order accuracy and reduced wait times.
Team Member
Chic-Fil-A
Houston, TX
12.2018 - 12.2020
- Provided excellent customer service in fast-paced environment, ensuring satisfaction and retention.
- Operated kitchen equipment safely while adhering to food safety standards and procedures.
- Collaborated with team members to maintain a clean and organized workspace during peak hours.
- Assisted in training new employees on operational tasks and company policies.
Server Trainer
IHOP
Houston, TX
12.2016 - 12.2018
- Trained new servers on menu knowledge and customer service protocols.
- Developed onboarding materials to streamline training processes for new staff.
- Monitored server performance to ensure adherence to operational standards.
- Conducted regular feedback sessions to enhance team service delivery and efficiency.
Server/Costumer Service Associate
IHOP
Houston, TX
09.2016 - 12.2018
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to tables.
- Processed customer orders accurately using POS system, ensuring smooth transactions.
Education
High School Diploma -
Sharpstown High School
Houston, TXSkills
Excellent attention to detail
Excellent digital communication
Time Management & Organization
Excellent Costumer Service
Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fulfillment Associate
Target
08.2021 - 05.2023
Team Leader
Chick-fil-A
01.2019 - 12.2020
Team Member
Chic-Fil-A
12.2018 - 12.2020
Server Trainer
IHOP
12.2016 - 12.2018
Server/Costumer Service Associate
IHOP
09.2016 - 12.2018
High School Diploma -
Sharpstown High School