Mitzy Arteaga
Commerce,TX
Summary
Dynamic and dedicated waitress with a proven track record at Blackfriar Pub, excelling in customer service and team collaboration. Recognized for strong multitasking abilities and attention to detail, consistently enhancing guest satisfaction and fostering a welcoming atmosphere. Skilled in cash handling and adept at menu memorization, ensuring accurate and efficient service.
Overview
1
1
year of professional experience
Work History
Waitress
Blackfriar Pub
08.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted with food and beverage orders, accurately processing requests to meet customer preferences.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Collaborated with kitchen staff to ensure timely delivery of meals, improving service efficiency.
- Learned menu offerings and specials, effectively communicating options to customers for informed choices.
- Handled cash transactions and processed payments, ensuring accuracy in billing operations.
- Supported team members during peak hours, fostering a cooperative work environment and timely service delivery.
- Adapted to diverse customer needs, demonstrating flexibility in addressing various requests and concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Pre-Vet/Animal Science
Texas A&M University, Commerce Tx
2104 University Dr, Commerce, TX 7542805.2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Menu recommendations
- Food running
- Accurate money handling
- Complaint resolution
- Menu memorization
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Blackfriar Pub
08.2024 - Current
Pre-Vet/Animal Science
Texas A&M University, Commerce Tx