Mitzy V Gilkey
Lexington,United States
Summary
Focused Bilingual Receptionist with over 10 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
10
10
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Medical Center
Lexington, KY
06.2023 - Current
- Coordinated with clinical staff to ensure timely completion of registration process.
- Verified patients’ demographic and insurance information
- Registered patients
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scheduling appointments
- Communicated financial obligations to patients and collected fees at time of service.
Scheduling Coordinator
Buchart & Wachs Orthodontics
Lexington , KY
09.2017 - 12.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Resolved customer complaints or answered customers' questions.
- Verified patients’ demographic and insurance information
- Obtaining necessary signatures
Customer Service Representative
Xerox
Lexington , KY
03.2017 - 09.2017
- Consulted with customers to resolve service and billing issues.
- Supported incoming calls from Healthcare Members and Providers.
- Mentored new employees on procedures and policies to maximize team performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Receptionist
Kochis Orthodontics
Lexington , KY
03.2016 - 03.2017
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Kept track of treatment information in patient records.
Clinical Assistant
Bluegrass Community Health Center
Lexington , KY
11.2015 - 03.2016
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Recorded vital signs and medical history
- Conducted various blood tests and updated results into paper and electronic charts.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Customer Service Representative/Team Leader
Xerox
Lexington , KY
11.2013 - 11.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Education
Paul Laurence Dunbar High School
Lexington, KY05.2013
Skills
- Bilingual
- Customer Service-Oriented
- Courteous and Professional
- Positive Attitude and Energetic
- Verbal and Written Communication
- Multi-Line Telephone Skills
- Data Entry and Database Software
- Computer Proficiency
Languages
Spanish
English
Timeline
Patient Access Coordinator
Baptist Health Medical Center
06.2023 - Current
Scheduling Coordinator
Buchart & Wachs Orthodontics
09.2017 - 12.2022
Customer Service Representative
Xerox
03.2017 - 09.2017
Receptionist
Kochis Orthodontics
03.2016 - 03.2017
Clinical Assistant
Bluegrass Community Health Center
11.2015 - 03.2016
Customer Service Representative/Team Leader
Xerox
11.2013 - 11.2015
Paul Laurence Dunbar High School