Miuyee Cheng
Elk Grove,CA
Summary
Hardworking Consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable, and focused on providing exemplary customer service. Visionary individual with more than 3 years of working as a Director for the sales organization. Highly communicative and experienced in customer service. Strengths in strategic planning, efficiency, and team building.
Overview
26
26
years of professional experience
Work History
Senior Health Consultant / Director
HydroHouse Colon Hydrotherapy Ltd
Hong Kong , China
11.2015 - 03.2019
- Worked as a consultant by introducing colonic treatment and explaining treatment details to new customers.
- Worked as a hydrotherapist by assisting customers in colonic treatment.
- Handling customers' needs, cases, and complaints.
- Introduce all products and treatments to customers by direct sales
- Manage all daily work in the office, including managing staff, planning marketing, products control, and achieving monthly and yearly targets
- Reporting office details to management
- Assisted with sales and marketing strategies to foster achievement of revenue goals
- Analyzed business needs while soliciting customer feedback for process improvements
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
Senior Health Consultant
HydroHealth Colon Hydrotherapy Ltd
Hong Kong , China
04.2005 - 09.2015
- Worked as a consultant by introducing colonic treatment and explaining treatment details to new customers.
- Worked as a hydrotherapist by assisting customers in colonic treatment.
- Handling customers' needs, cases, and complaints.
- Introduce all products and treatments to customers by direct sales
- Developed team communications and information for meetings
- Worked flexible hours across the night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listen to customers' requests, confirming full understanding before addressing concerns
- Offered friendly and efficient service to customers, handled challenging situations with ease
Assistant Manager
JCB International (Asia) Ltd
Hong Kong , China
06.2000 - 02.2002
- Making regular sales calls for merchant recruitment, service, and promotion
- Develop new merchant networks by regularly sales call
- Offered hands-on customer assistance, assessing needs and maintaining current knowledge of consumer preferences.
- Obtain marketing information, and comments from merchants and competitors
- Report and review market planning to the manager
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Reviewed sales and gross profit report to assess company efficiency
- Developed organizational structure to outline and direct rules, roles and responsibilities
Management Executive - Insurace Agent
AXA China Region Insurance Co. Ltd
Hong Kong , China
04.1999 - 06.2000
- Direct sales of Insurance Program
- Develop new account basis by regularly cold calls, roadshow and phone calls
- To implement new ways by improving service to clients
- Recruiting well-qualified staff to join the company be agents
- Assist in training the new agents
- After-sales service includes keeping relationships with clients and assisting clients such as claims
- Identified trends in customer marketplaces to develop valuable solutions
- Evaluated and decided upon key investments in equipment, infrastructure and talent
Sales Manager
Forum Hotel, Shenzhen
Hong Kong / Shenzhen, China
07.1996 - 03.1999
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained customer relationships and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Handle and follow all conferences, meeting, and rooms reservation by clients
- Obtain marketing information, comments from clients and competitors
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan
Sales Executive
New Century Hotel, Macau
Hong Kong / Macau, China
02.1994 - 06.1996
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceeding sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Obtain marketing information, and comments from clients and competitors
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Guest Relations Officer
Mandarin Oriental, Macau
Hong Kong / Macau, China
02.1991 - 01.1992
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Greet all VIPs in Hong Kong / Macau Pier Terminal
Reservation Officer
Mandarin Oriental Hote Group
Hong Kong / Macau, China
05.1990 - 01.1991
- Provided a high level of customer service to each person by engaging customers and using active listening and practical interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handle daily reservations for all group hotels in the world
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Arranged for group hotel bookings in collaboration with sales department for special events
Sales Assistant
MTR Travel Ltd
Hong Kong , China
10.1988 - 05.1990
- Assisted customers with prompt and polite support in person and via telephone.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability, and pricing.
- Referred customers to various services by evaluating needs and providing recommendations
Clerk
Hong Kong L.P. Gas Co., Ltd
Hong Kong , China
06.1987 - 10.1988
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Interacted with customers by phone or in person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
Education
No Degree - General Studies
Yuen Long Lutheran Middle School
Hong Kong08.1985
No Degree - Communication English I
British Council
Hong Kong12.1988
No Degree - Communiatin English II
British Council
Hong Kong04.1989
No Degree - Microsoft Office
Computer Academy
Hong Kong1997
No Degree - Marketing Management
The Hong Kong Management Association
Hong Kong06.1998
No Degree - Diploma In Marketing Management
The Hong Kong Management Association
Hong Kong07.1999
No Degree - In Post-natal Care Worker Training
Hong Kong Manpower Development
Hong Kong07.2015
No Degree - Applied Nutrition And Weight Management
The Hong Kong Management Association
Hong Kong04.2019
No Degree - Postpartum Belly Massage And Treatment (Level 2)
Training Qualifications UK
Hong Kong05.2019
No Degree - ESL English - 27
Cosummes River Collegae
Elk Grove, CA02.2022
Skills
- Risk Evaluation
- MS Office
- Corrective Actions
- Gathering Requirements
- Performance Monitoring and Evaluation
- Work Planning and Prioritization
- Client Requirements Assessment
- Sales Promotion
I like doing exercise, hiking, watch TV and cooking
I will go for hiking every two weeks.
I like doing Yoga, HIIT and boxing exercise every 6 day in a week.
I love cooking Chinese food and making bread
I like watch TV drama in weekend
Languages
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Senior Health Consultant / Director
HydroHouse Colon Hydrotherapy Ltd
11.2015 - 03.2019
Senior Health Consultant
HydroHealth Colon Hydrotherapy Ltd
04.2005 - 09.2015
Assistant Manager
JCB International (Asia) Ltd
06.2000 - 02.2002
Management Executive - Insurace Agent
AXA China Region Insurance Co. Ltd
04.1999 - 06.2000
Sales Manager
Forum Hotel, Shenzhen
07.1996 - 03.1999
Sales Executive
New Century Hotel, Macau
02.1994 - 06.1996
Guest Relations Officer
Mandarin Oriental, Macau
02.1991 - 01.1992
Reservation Officer
Mandarin Oriental Hote Group
05.1990 - 01.1991
Sales Assistant
MTR Travel Ltd
10.1988 - 05.1990
Clerk
Hong Kong L.P. Gas Co., Ltd
06.1987 - 10.1988
No Degree - General Studies
Yuen Long Lutheran Middle School
No Degree - Communication English I
British Council
No Degree - Communiatin English II
British Council
No Degree - Microsoft Office
Computer Academy
No Degree - Marketing Management
The Hong Kong Management Association
No Degree - Diploma In Marketing Management
The Hong Kong Management Association
No Degree - In Post-natal Care Worker Training
Hong Kong Manpower Development
No Degree - Applied Nutrition And Weight Management
The Hong Kong Management Association
No Degree - Postpartum Belly Massage And Treatment (Level 2)
Training Qualifications UK
No Degree - ESL English - 27
Cosummes River Collegae
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