Miya Hawthorne
Crown Point,IN
Summary
Professional with more than 4 years experience in a management capacity within the banking industry, including branch management support. Management experience includes increasing sales, improving team performance, insuring compliance with policies and established practices, interpreting regulations, developing excellent customer rapport, resolving problems, and project management activities. Also have experience in a Call Center and processing Mortgage Loans.
Overview
22
22
years of professional experience
Work History
Consumer Service Representative
Old National Bank
Saint John, Washington
10.2014 - Current
- Interact with the consumer market to achieve new clients and expand relationships with existing clients.
- The Consumer Banking Representative will ensure the client's needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services to fulfill the client's immediate and future financial needs.
- The Consumer Banking Representative will generate leads, build new and maintain existing client relationships within our client experience expectations.
- The Consumer Banking Representative is also accountable for servicing and profiling clients at the teller window.
Assistant Branch Manager
WaMu
Chicago, IL
10.2007 - 10.2008
- Coach team meet and exceed branch and individual sales goals.
- Manage operational functions loss control, compliance and customer retention.
- Apply best practices for audit standards.
- Coach and develop tellers, seniors tellers and bankers on bank policies, procedures, products and systems.
- Promoted to internal and remote auditor.
Assistant Branch Manager
Charter One Bank
Chicago, IL
05.2004 - 01.2007
- Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results.
- Overall responsibility include daily branch operations, manage tellers and teller manager and bankers.
- Prepare branch for internal audits.
- Work as a Branch Business Banker and Loan Champion.
- Help Successfully open Retail Branches.
- Developed a system to increase sales.
Education
Liberal Arts -
Kennedy-King College
ChicagoSkills
- Team leadership
- Relationship building
- Conflict resolution
- Banking operations support
- Adaptability
- Needs assessment
Qualification Highlights
- Directed and coordinated activities to implement institution policies, procedures, and practices concerning granting and extending lines of credit and loans.
- Examined, evaluated, and processed loan applications.
Career Achievements
- Trained new hires on standard operations and ethical practices to ensure professional service.
- Received recognition from company president for outstanding performance and attention to detail.
- Established a highly productive and motivated team through responsible task delegation, ongoing encouragement, and active collaboration between staff and management during quarterly performance appraisals.
- Gained experience in diverse areas of loan management and loan processing.
Timeline
Consumer Service Representative
Old National Bank
10.2014 - Current
Assistant Branch Manager
WaMu
10.2007 - 10.2008
Assistant Branch Manager
Charter One Bank
05.2004 - 01.2007
Liberal Arts -
Kennedy-King College