Miya Lalla
Brooklyn,NY
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Telephone Operator
Memorial Sloan Kettering Hospital
02.2022 - 09.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Received incoming calls and paged individuals and departments over PA system.
Operator
Kingsbrook Jewish Medical Center
09.2019 - 06.2021
- Answer & transfer incoming calls from NYC residents
- In charge of fire alarm system
- Activated and deactivated patients phone lines
- Operated switchboard and routed incoming calls to appropriate departments
- Kept accurate records of defective units or products.
- Prepared reports and technical documentation of day-to-day production processes.
- Paged doctors and different departments over PA system
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
Telephone Operator
311
02.2018 - 01.2019
- Answered incoming high volume calls from residents in all five boroughs
- Solved high volume problems through computer software in a timely manner.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records of calls placed and received.
- Maintained up-to-date knowledge of emergency call procedures.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Retail Sales Associate
Century 21 Department Store
03.2016 - 07.2017
- Provided exceptional customer service
- Maintained fitting rooms and shoe department.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Supported loss prevention goals by monitoring shopper behavior.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
Retail Sales Associate
Charlotte Russe
01.2014 - 02.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Diploma - Billing and Coding
Ridley-Lowell Business And Technical Institute - New London
Skills
- P>Excellent customer service and communication skills with internal and external customers
- P>Skilled in using Microsoft Word and Excel
- P>Capable of completing administrative tasks while answering multi-line phone systems
- Search Directories
Timeline
Telephone Operator
Memorial Sloan Kettering Hospital
02.2022 - 09.2022
Operator
Kingsbrook Jewish Medical Center
09.2019 - 06.2021
Telephone Operator
311
02.2018 - 01.2019
Retail Sales Associate
Century 21 Department Store
03.2016 - 07.2017
Retail Sales Associate
Charlotte Russe
01.2014 - 02.2015
Diploma - Billing and Coding
Ridley-Lowell Business And Technical Institute - New London
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