Miya NoEar
Ponca City
Summary
Accomplished General Manager with a proven track record at Ponca Tribe Of Oklahoma, adept in strategic planning and operations management. Excelled in leadership, fostering vendor relationships, and driving sales growth. Demonstrated expertise in cost analysis, enhancing customer retention by 30%. Skilled in problem resolution and effective communication, ensuring long-term organizational success.
Overview
7
7
years of professional experience
Work History
General Manager
Ponca Tribe Of Oklahoma
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Assistant
Ponca Tribe Higher Education Program
04.2022 - 08.2023
- Organized office supplies and resources, minimizing delays in project execution.
- Developed and maintained project timelines to ensure on-time completion of tasks.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
Delivery Driver
Farha
03.2021 - 04.2022
- Used handheld devices to track and confirm delivery status.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages on time by planning optimal delivery routes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Slot Attendant
7 Clans Casino
02.2018 - 03.2020
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
Education
No Degree - Business Management
NOC
TonkawaHigh School Diploma -
Ponca City Senior High
Ponca City05-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management
- Customer relations
- Staff training
- Inventory control
- Staff supervision
- Goal setting
- Verbal and written communication
- Administrative skills
- Customer retention
- Labor cost controls
- Strategic planning
- Vendor relationships
- Consistently meet goals
- Performance evaluations
- Purchasing
- Expense control
- Cost analysis and savings
- Business administration
Timeline
General Manager
Ponca Tribe Of Oklahoma
08.2023 - Current
Assistant
Ponca Tribe Higher Education Program
04.2022 - 08.2023
Delivery Driver
Farha
03.2021 - 04.2022
Slot Attendant
7 Clans Casino
02.2018 - 03.2020
No Degree - Business Management
NOC
High School Diploma -
Ponca City Senior High
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