Miyaki LaCour
Resume
Chicago,Illinois
Summary
Dedicated and meticulous healthcare and business professional bringing more than 5 years of experience delivering high level of customer service and patient centered care. Establishes priorities, works independently and proceeds with objectives without supervision. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Competent in operating in high-volume, high-stress settings.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Optometric Technician
Mizzou Optical
Columbia, Missouri
09.2020 - Current
- Optimize inventory by monitoring for product shortages and ensuring efficient service usage
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Increase profit margins by creating effective sales plans and implementing strategies to solidify client retention.
- Collaborate with optometry staff to advise patients with glasses and contact fittings, orders, and inquiries to reach company's long term goals and maintain organizational vision
- Participated in community vision screenings and outreach programs to promote optometry services.
Customer Service Associate
Mizzou Markets
Columbia, Missouri
08.2019 - 09.2020
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Fostered prompt and friendly service to patrons averaging $1000 in daily sales to achieve company goals
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Developed and actualized customer service initiatives to decrease wait times.
Medical Screener
Duly Health And Care
Tinley Park, Illinois
04.2020 - 08.2020
- Maintained clean, neat and properly sterilized waiting room in compliance with COVID-19 regulations
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Supported office operations by expertly handling administrative needs.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Screened patients upon arrival for COVID-19 symptoms to allow entry into medical facility
Customer Service Associate
Wal-Mart Supercenter
Richton Park, IL
06.2017 - 08.2019
- Consulted large volume of customers every day with positive attitude and focus on customer satisfaction
- Worked with loss prevention in monitoring shopper behavior
- Educated new personnel regarding company operations, policies and services
- Greeted customers, helped locate merchandise and suggested suitable options
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers
Education
Bachelor of Science - Health Sciences
University of Missouri - Columbia
Columbia, MO 08.2018 - 07.2022
Skills
HIPAA Regulations knowledge
Compliance
Client Engagement
Business Development
Data analysis
Project oversight
Systems and software programs
Prospect targeting
Sales expertise
Strategic planning
Account management
Adaptability
Customer support
Verbal and written communication
MS Office
Problem-Solving
Attention to Detail
Timeline
Optometric Technician
Mizzou Optical
09.2020 - Current
Medical Screener
Duly Health And Care
04.2020 - 08.2020
Customer Service Associate
Mizzou Markets
08.2019 - 09.2020
Bachelor of Science - Health Sciences
University of Missouri - Columbia
08.2018 - 07.2022
Customer Service Associate
Wal-Mart Supercenter
06.2017 - 08.2019