Allison Goins

• Assisted in fitting patients with appropriate eyewear, ensuring optimal comfort and visual acuity.
• Developed strong rapport with patients through empathetic listening skills and attention to detail during appointments.
• Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
• Assisted in training incoming technicians on practice protocols and procedures, promoting consistent high-quality patient care.
• Managed patient records accurately, maintaining strict confidentiality and compliance with HIPAA regulations.
• Enhanced patient experience by providing thorough pre-testing and efficient communication with optometrists.
• Collaborated closely with other healthcare providers to coordinate patient care effectively, fostering a multidisciplinary approach.
• Educated patients on proper contact lens care, reducing incidence of complications from improper use.
• Helped increase revenue by recommending additional services or products based on individual patient needs.
• Maintained inventory of optical supplies, ensuring availability of necessary equipment for efficient daily operations.
• Contributed to team success by cross-training in various roles within the optometric practice.
• Conducted comprehensive pre-test evaluations, enabling optometrists to make accurate diagnoses and treatment plans.

• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Documented information by maintaining daily logs and equipment record books.
• Calibrated and maintained instruments to keep equipment fully operational.
• Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
• Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
• Performed routine lab and department maintenance to keep area clean and orderly.
• Trained new associates in laboratory procedures and standards.
• Cut and made lens for frames for patients with precision.

I was laid off due to the pandemic

• Improved customer satisfaction by providing timely and efficient transportation services.
• Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
• Kept completely clean driving record with no reportable incidents.
• Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
• Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
• Picked up loads and secured properly to maintain safety and avoid damaging products.
• Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
• Enhanced route planning efficiency for optimized travel time and fuel consumption.
• Operated Tractor & Trailer while following all safety protocols and procedures.