Miyan Sanders
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Also known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Archway Management
South Euclid
06.2025 - Current
- Communicated with dietary managers via phone and email to resolve service needs.
- Prepared accurate price quotes for multiple facilities.
- Coordinated with vendors to implement product substitutions and facilitate order changes.
- Met strict deadlines to ensure timely support for food-related emergency services.
- Managed facility accounts and supported budget oversight.
- Collaborated with regional managers to ensure smooth operations.
- Utilized various online platforms and maintained detailed Excel spreadsheets.
- Assisted in interviewing and evaluating job candidates to strengthen team performance.
911 Dispatcher and Calltaker
Cleveland Police
Cleveland
10.2024 - 04.2025
- Handled high volume of 911 calls in fast-paced environment, prioritized incidents based on severity, and dispatched appropriate response units.
- Ensured responding units received all relevant information from LEADS and LERMS for informed decision-making.
- Communicating with the fire department and EMS for incidents that require their presence.
- Advised the police department of nearby incidents affecting their jurisdiction.
- Advised callers on available resources when police assistance was unnecessary.
Doughnut Maker
Krispy Kreme
Cleveland
01.2024 - 10.2024
- Produced all donuts for store, ensuring freshness and quality.
- Operating and managing the donut press, conveyer belts, fryer, mixer, and boiler.
- Operating and managing the donut press, conveyor belts, fryer, mixer, and boiler.
- Refilled containers with flour, sugar, and other ingredients for doughnut preparation.
- Keeping the doughnut making area clean and cleaning the tools and machines used to make the donuts.
- Refiling the containers with materials used to make the doughnuts.
Warehouse Associate
Amazon
North Randall
11.2023 - 01.2024
- Worked in pick department, ensuring accurate and timely selection of items.
- Selected items from inventory shelves for packaging, contributing to efficient order fulfillment.
- Ensured product quality by inspecting items and documenting damages.
Team Member
Ugly Donuts and Corndogs
Pearland
07.2022 - 12.2022
- Coordinated with coworkers to share responsibilities and support team operations.
- Shared responsibilities involved opening, closing, prep work, customer service, cashier tasks, making donuts and corndogs based on orders, preparing drinks, dressing food, and cleaning dishes and all stations.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers with menu choices and provided friendly service.
Education
911 Telecommunications Certification -
Cuyahoga Community College
Parma, OHHigh School Diploma -
Worthing Early College High School
Houston, TXSkills
- Customer Service
- Data Entry
- Conflict Resolution
- Multitasking
- Time management
- Decision making
- Empathetic Listening
- Flexible
- Positive Attitude
Certification
- NECC Telecommunicator 1 Certification
- FEMA IS-100 C
- FEMA IS-144 TERT A
- FEMA IS-907
- FEMA IS-906
- FEMA- Active Shooter
- FEMA IS-20.24
- FEMA IS-700 B
- FEMA IS-18.24
- LEADS and LERMS Certified
Projects
- G Unity Business Lab, Entrepreneurship
- Community Service, 50 Hours at Houston Food Bank and G Unity Foundation
Languages
English, Fluent
Timeline
Customer Service Representative
Archway Management
06.2025 - Current
911 Dispatcher and Calltaker
Cleveland Police
10.2024 - 04.2025
Doughnut Maker
Krispy Kreme
01.2024 - 10.2024
Warehouse Associate
Amazon
11.2023 - 01.2024
Team Member
Ugly Donuts and Corndogs
07.2022 - 12.2022
911 Telecommunications Certification -
Cuyahoga Community College
High School Diploma -
Worthing Early College High School