Miyana Graham
Charlotte,NC
Summary
Dedicated professional with hands-on experience in behavioral health support, client engagement, and service delivery. Experienced in implementing behavior management strategies, ensuring client safety, and documenting progress in compliance with program standards. Strong communication and problem-solving skills with a proven ability to de-escalate situations and support individuals in achieving personal goals
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
KRSP
08.2024 - Current
- Provided direct care and supervision to residents in a structured residential setting
- Supported individuals in achieving treatment goals related to behavior, communication, and daily living skills
- Implemented behavior management strategies and provided consistent redirection as needed
- Monitored client safety and ensured a secure and supportive environment
- Assisted with daily routines including hygiene, chores, and medication administration
- Documented client progress, behaviors, and interventions in compliance with program guidelines
Wax Specialist
The GW Charlotte
07.2022 - 06.2025
- Discuss client needs and preferences, and learn about any sensitive skin or allergy issues
- Waxing: Use different hair removal techniques, including waxing strips, hot wax, sugaring, tweezing and threading
- Provide additional skincare and beauty services as needed
- Ensure equipment is sanitary for each use
- Follow relevant health and safety regulations
- Maintain clean and sanitary work environments
- Delivered high-quality services in a fast-paced environment, maintaining strong attention to detail.
- Developed excellent customer service skills through direct interaction with clients.
- Managed time effectively to meet client needs while maintaining productivity.
B2B Sales Representative
Charter Communications (Spectrum)
10.2020 - 07.2022
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Assisting with troubleshooting support to customers with both internet and mobile devices.
Administrative Assistant
Haysi Interior Designs
04.2017 - 07.2020
- Provided administrative support to the design team, enhancing office efficiency.
- Managed scheduling, correspondence, and client communications.
- Assisted in project management tasks, ensuring deadlines were met.
Education
Certificate - Commercial Driver's License (CDL)
Central Piedmont Community College
10.2024
License - Cosmetology
Empire Beauty School
Concord, NC01.2023
Associate's degree - Business Marketing
The Art Institute of Charlotte
Charlotte, NC06.2018
Skills
- Leadership
- Inside sales
- Front desk
- Typing
- Microsoft Excel
- Customer service
- Marketing
- Microsoft Office
- Administrative Assistant (5 years)
- Cold Calling
- Outbound Sales
- Operating Systems
- Word
- Office Experience (5 years)
Certification
- AED Certification
- CPR Certification
Timeline
Behavioral Health Technician
KRSP
08.2024 - Current
Wax Specialist
The GW Charlotte
07.2022 - 06.2025
B2B Sales Representative
Charter Communications (Spectrum)
10.2020 - 07.2022
Administrative Assistant
Haysi Interior Designs
04.2017 - 07.2020
Certificate - Commercial Driver's License (CDL)
Central Piedmont Community College
License - Cosmetology
Empire Beauty School
Associate's degree - Business Marketing
The Art Institute of Charlotte