Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miyoshi Tunstall

Mobile

Summary

Resolve customer inquiries and conflicts with strong communication, problem-solving, and conflict resolution skills. Support operations through technical troubleshooting, billing assistance, and effective multitasking in fast-paced environments. Deliver value by maintaining professionalism, and ensuring customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Transworld Systems Inc.
06.2025 - Current
  • Assist customers with electrical billing inquiries and installment plans
  • Resolve customer concerns while maintaining professionalism
  • Handle high-stress situations and de-escalate conflicts effectively

Customer Service Representative

Afni
Remote
06.2022 - 10.2024
  • Delivered tier 1 technical support and customer service for issue resolution.
  • Assisted customers with troubleshooting and account inquiries to enhance satisfaction.
  • Supported sales through effective communication and problem-solving.
  • Managed escalations to ensure timely resolutions and maintain customer loyalty.

Warehouse Worker

Amazon Warehouse
09.2021 - 06.2022
  • Packaged, scanned, and organized inventory.
  • Loaded and unloaded materials during during work operations.

Behavioral Aide

AltaPointe Health
02.2021 - 06.2022
  • Facilitated daily care tasks and ensured accurate documentation for patients.
  • Delivered routine support alongside transportation assistance for patient mobility.
  • Administered medication to patients as prescribed.

Customer Service Representative

Alorica
Saraland, AL
06.2017 - 01.2019

Provided tier one and tier two technical support to users. Assisted customers with troubleshooting and resolving technical issues. Facilitated communication between users and technical teams.

Education

Information Technology

University of South Alabama
Mobile, AL

Associate of Science - Information Technology

Indian Tech
12.2025

Skills

  • Customer service and support
  • Technical support (Tier 1 and Tier 2)
  • Microsoft Office and Windows
  • Conflict resolution and de-escalation
  • CRM and ticketing systems
  • Sales and communication skills
  • Billing and payment assistance
  • Time management and multitasking

Timeline

Customer Service Representative

Transworld Systems Inc.
06.2025 - Current

Customer Service Representative

Afni
06.2022 - 10.2024

Warehouse Worker

Amazon Warehouse
09.2021 - 06.2022

Behavioral Aide

AltaPointe Health
02.2021 - 06.2022

Customer Service Representative

Alorica
06.2017 - 01.2019

Information Technology

University of South Alabama

Associate of Science - Information Technology

Indian Tech