Miyoshia Nance
Mansfield,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Associate
SureStay By Best Western
12.2021 - 12.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Solved problems with products and services by providing customers with technical support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Food Service Worker
Federal Bureau Of Prisons
12.2015 - 05.2021
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Adjusted food preparation methods in accordance with customer requests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Clerical Worker
Federal Bureau Of Prisons
01.2014 - 12.2015
- Assisted with budgeting and financial management to keep office operating within budget.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Edited documents to keep company materials free of grammar errors.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Delivered clerical support by handling range of routine and special requirements.
Clerk
Federal Bureau Of Prisons
06.2010 - 01.2014
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Assisted with onboarding of new employees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Created and maintained detailed records of all office activities.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Reviewed files, records and other documents to obtain information to respond to requests.
Assistant Manager
Subway Restaurants
11.2007 - 08.2008
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO07.2024
GED -
South Grand Prairie High School
Grand Prairie, TX04.2004
Skills
- Quality Assurance
- Customer Service and Assistance
- Project Management
- Customer Relationship Management
- Exceptional Communicator
- Correcting Discrepancies
- Customer Service
- Inbound and Outbound Calling
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Certification
Office Management Certificate 2021 through The Federal Bureau of Prisons
Office Management Apprenticeship 2021, Architectural Apprenticeship 2016-2018
The Federal Bureau of Prisons offer Higher Learning so I took the Office Management apprenticeship and the Architectural apprenticeship to better educate and prepare myself for a brighter future.
Timeline
Customer Service Associate
SureStay By Best Western
12.2021 - 12.2022
Food Service Worker
Federal Bureau Of Prisons
12.2015 - 05.2021
Clerical Worker
Federal Bureau Of Prisons
01.2014 - 12.2015
Clerk
Federal Bureau Of Prisons
06.2010 - 01.2014
Assistant Manager
Subway Restaurants
11.2007 - 08.2008
Bachelor of Science - Criminal Justice
Colorado Technical University
GED -
South Grand Prairie High School
Office Management Certificate 2021 through The Federal Bureau of Prisons
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