Mizell Hopper
Desoto
Summary
Seeking a customer service position to utilize my professional skills, strong work ethic, and experience. Personable and dedicated Customer Service Representative with extensive experience in The Flooring and water damage industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
A V Tech
Tekkforce
02.2025 - Current
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
AV Technician
Williams Signal
06.2020 - Current
- Company Overview: freelance
- Freelance tech, responsible for the set and strike of events at many locations
- Lighting, sound and led walls construction and strike
- Freelance
AV Tech
GTS Audio
06.2024 - 08.2024
- Tested software for bugs and operating speed, fixing bugs and documenting processes to increase efficiency
- Terminate cat 5 an 6 cabling, installed projector, speaker and camera in a classroom setting
A V Technician
Annistar
03.2024 - 06.2024
- Performed service and system maintenance as directed.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
Audio Visual Technician
Highgate Hotels
02.2024 - 05.2024
- Company Overview: The Joule
- Conducted soundchecks and troubleshot audio issues during live events, reducing downtime by 29%
- Collaborated with artists and producers to achieve their sonic vision, to increase client satisfaction
- Worked closely with senior audio engineers to troubleshoot technical issues, leading to a 41% reduction in equipment-related problems during sessions
- Set and strike projectors, speakers and lighting for various hotel functions
- The Joule
AV Technician
Desktop Visual Products
06.2023 - 12.2023
- Conducted soundchecks and troubleshot audio issues during live events, reducing downtime
- Reduced live session setup times, ensuring high-quality sound capture
- Designed and implemented audio troubleshooting protocols for Zoom
- Worked closely with senior audio engineers to troubleshoot technical issues and related problems during session
Flooring Customer Service Associate
Arthur's Flooring
02.2021 - 06.2021
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Streamlined call center operations by analyzing call volume and average time, leading to a 15% increase in customer satisfaction
Flooring Estimator
Floor Interiors Services
09.2020 - 01.2021
- Prepared estimates at different levels of completion, including conceptual and schematic
- Created accurate Flooring estimates based on expert knowledge of means and methods of construction
Flooring Estimator
Alexander Flooring
04.2019 - 08.2019
- Estimate preparation
- Client consultation
- Time management
- Task prioritization
- Assessed buildings and grounds to prepare estimates for restoration work
- Administered site meetings and walk-throughs for pricing purposes
- Leveraged sales techniques and articulated product values to generate new business
- Wrote scopes, requirements
- Inputted information from customer calls and onsite service visits into the company's system using Measure square software
Lead Field Technician
Servicemaster Onecall
09.2016 - 01.2019
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions
- Mitigate emergency services
- Resolve customers concerns in a timely manner
Owner
Hopper and Son
02.2003 - 03.2018
- Kept business operations on sound financial footing with successful forecasting, budget management and resource allocation
- Contacted existing and prospective clients to increase new and repeat business
- Built great rapport with vendors, resulting in growing partnerships and generating business
Education
Certification - Water damage restoration
IICRC - Institute of Inspection
03.2017
Certification - Project management
Couresca (Google)
07.2024
Certification - Inspection Cleaning and Restoration
Ontario
Ontario, CA10.2014
Skills
- Hardware & software selection
- Regulatory Compliance Monitoring
- Client Engagement
- Data collection
- Proposal development
- Estimate preparation
Activities
Member, Small Business Association, travel to sites around the country, to set and strike equipment for various events
Timeline
A V Tech
Tekkforce
02.2025 - Current
AV Tech
GTS Audio
06.2024 - 08.2024
A V Technician
Annistar
03.2024 - 06.2024
Audio Visual Technician
Highgate Hotels
02.2024 - 05.2024
AV Technician
Desktop Visual Products
06.2023 - 12.2023
Flooring Customer Service Associate
Arthur's Flooring
02.2021 - 06.2021
Flooring Estimator
Floor Interiors Services
09.2020 - 01.2021
AV Technician
Williams Signal
06.2020 - Current
Flooring Estimator
Alexander Flooring
04.2019 - 08.2019
Lead Field Technician
Servicemaster Onecall
09.2016 - 01.2019
Owner
Hopper and Son
02.2003 - 03.2018
Certification - Project management
Couresca (Google)
Certification - Inspection Cleaning and Restoration
Ontario
Certification - Water damage restoration
IICRC - Institute of Inspection