Summary
Overview
Work History
Education
Skills
Links
Timeline
Generic

Melanie Taliaferro

Miami,FL

Summary

Experienced customer service professional with 7 years of experience in armed security as acting role of manager/assistant customer relations. Demonstrated problem-solving skills and implemented activities that enhance student learning and behavior as a preschool teacher. Experienced in managing a mobile foam business for 4 years, showcasing resourcefulness. Dedicated and adaptable, able to provide exceptional service and support in various roles. Excited to bring a diverse skill set and strong communication, problem-solving, and empathic abilities to contribute to a dynamic team.

Overview

9
9
years of professional experience

Work History

Professional Driver

ALTO Operations LLC
12.2024 - Current
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Manager/assistant/party Host

Bucket list production LLC
09.2020 - Current
  • As manger I provide ongoing training and support in many areas, including unit operations, maintenance, customer-service techniques, product ordering, pricing guidelines, and administrative procedures.
  • Develop and implement creative and unique party themes to enhance customer experience and drive business growth.
  • Manage and coordinate strict timelines while providing a positive professional attitude and entertaining guests with high level of energy and fun throughout the entire event, engaging both children and adults.
  • Source and book entertainment acts, such as magicians, clowns, and musicians, to provide engaging and memorable experiences for guests.
  • Ensure the safety of all guests by implementing and enforcing proper safety protocols, including checking equipment and maintaining a clean and hazard-free environment.

Preschool teacher

The voyagers Early learning Center
09.2023 - 09.2024
  • Developed and implemented age-appropriate lesson plans and curriculum for preschool students, incorporating a variety of learning methods and materials to enhance their cognitive, social, and physical development.
  • Provided a safe and secure learning environment for students.
  • Instilled order in the classroom, disciplining students when needed.
  • Communicated with parents about their child's behavior.
  • Monitored free-time activities.
  • Encouraged children to interact with one another.
  • Organized nap and snack time.
  • Primary / Secondary Education

Mobile Unit Officer Supervisor/lead Dispatcher

Securitas Security services USA, Inc
02.2017 - 12.2018
  • Dispatch armed officers for escorts of nursing staffs to dangerous neighborhoods.
  • Dispatch armed officers when client request is received via email or call.
  • Dispatch ASAP request requests to client sites after business hours.
  • Enter all data correctly, to ensure proper billing.
  • Patrol and assist officers during downtown and peak hours.
  • Step in as acting supervisor when needed when on shift.
  • Ensure security procedures are followed by all personnel at various sites throughout Chicagoland area.
  • Provided operational support and assist in service planning.

Education

Bachelor of Arts - Criminal Justice and Justice Administration

Governors State University
University Park, IL
05.2018

Associate of Science - Criminal Justice

City College of Chicago
Chicago, IL
05.2014

Skills

  • Costumer service
  • Light office work (answering phone calls, running office errands)
  • Adaptable
  • Dedicated
  • Resourcefulness
  • Manager/Assistant
  • Problem-Solving
  • Customer Relations
  • Teamwork

Links

The bubble truck

Timeline

Professional Driver

ALTO Operations LLC
12.2024 - Current

Preschool teacher

The voyagers Early learning Center
09.2023 - 09.2024

Manager/assistant/party Host

Bucket list production LLC
09.2020 - Current

Mobile Unit Officer Supervisor/lead Dispatcher

Securitas Security services USA, Inc
02.2017 - 12.2018

Associate of Science - Criminal Justice

City College of Chicago

Bachelor of Arts - Criminal Justice and Justice Administration

Governors State University

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