MJ King'Crawford
Oklahoma City,OK
Summary
Dynamic HR leader with proven expertise in organizational development and policy analysis, honed at Pathways Recovery Centers. Excelled in enhancing company compliance, streamlining HR processes, and fostering a collaborative work environment. Skilled in CRM and EMR management, demonstrating a unique blend of technical and interpersonal abilities to drive positive change and elevate employee engagement.
Overview
6
6
years of professional experience
Work History
Director of Human Resources and Special Projects
Pathways Recovery Center
Oklahoma City, OK
03.2024 - Current
- Aligned HR policies with federal and local regulations.
- Investigated incidents of workplace harassment or discrimination complaints.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Assisted in the development of proposals and presentations for potential implementation projects.
- Defined technical integration strategy and developed integration plans.
- Provided technical guidance for system development and troubleshooting.
- Facilitated user training sessions and workshops to ensure successful software adoption.
Regional Patient Relations Manager
Landmark Recovery
Nashville , TN
07.2022 - 03.2024
- Developed policies and procedures for effective operations management.
- Created customized care plans, working with facility staff and families to assess and meet individual needs.
- Successfully negotiated client/referral contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Monitored and inspected staff processes to eliminate hazards posed to both residents and staff, while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement, and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Human Resources Manager
Landmark Recovery
Oklahoma City , Oklahoma
01.2020 - 08.2022
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Structured compensation and benefits according to market conditions and budget demands.
Case Manager
Landmark Recovery
Oklahoma City, OK
10.2018 - 01.2020
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Conducted outreach activities to engage local stakeholders in programs.
Education
Bachelor of Science - International Business I Sociology
University of Central Oklahoma
Edmond, OKAssociate of Science - Entrepreneurial Studies
Oklahoma State University - Oklahoma City
Oklahoma City, OKSkills
- Hiring and recruitment
- CRM and EMR management
- Staff management
- Compensation structuring
- Company organization
- Payroll coordination
- Organizational Development
- File and records management
- Policy analysis
- Auditing experience
Affiliations
- Director of Operations for Pathways to Innovation Conference 2025
Timeline
Director of Human Resources and Special Projects
Pathways Recovery Center
03.2024 - Current
Regional Patient Relations Manager
Landmark Recovery
07.2022 - 03.2024
Human Resources Manager
Landmark Recovery
01.2020 - 08.2022
Case Manager
Landmark Recovery
10.2018 - 01.2020
Bachelor of Science - International Business I Sociology
University of Central Oklahoma
Associate of Science - Entrepreneurial Studies
Oklahoma State University - Oklahoma City
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