Jake Kaye
Henderson,NV
Summary
Results-driven collections specialist prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Resilient staff member with strong commitment to hard work and reliability.
Overview
2
2
years of professional experience
Work History
Collections Agent
Westlake Financial Services
Las Vegas, NV
01.2026 - Current
- Managed collections process through effective communication with clients to resolve outstanding debts.
- Trained new team members on collection procedures and practices.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands.
- Negotiated to collect the past due balance in full.
Collections Agent
Somerpointe Destinations
Las Vegas, NV
09.2024 - 09.2025
- Communicated with clients to negotiate payment plans and address inquiries professionally.
- Documented interactions with customers to maintain accurate records of communications and resolutions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Exceeded monthly targets consistently as a result of negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Green Valley High School
Henderson05.2022
Skills
- Debt negotiation
- Account management
- Call center experience
- MS Excel
- Data entry
- Auto Loan collections
- Computer skills
Timeline
Collections Agent
Westlake Financial Services
01.2026 - Current
Collections Agent
Somerpointe Destinations
09.2024 - 09.2025
High School Diploma -
Green Valley High School