MJ KATE BLASCOVICH
Sarasota
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry, training, wellness product knowledge. Capable of quickly memorizing product details and fostering strong customer relationships.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
38
38
years of professional experience
Work History
Retired
n/a
Sarasota
01.2024 - Current
- Traveled throughout the United States for the past year, visiting national parks, monuments, and other unique places.
- Traveled with two cats, living in a class B RV full-time.
- Decided to go back to work, as I desire to get back to a community to be a productive person, assisting others with their wellness questions and necessities.
Account Executive
Self-Employed
Sarasota
03.2002 - 12.2023
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Produced sales documents, finalized deals and filed records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Maintained up-to-date knowledge of industry trends and developments.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Reduced process lags by training employees on best practices and protocols.
- Replenished and arranged items to maintain appearance.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Reset store displays for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained new hires to optimize profitability.
- Listened to customer needs to identify and recommend best products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Supplement Manager
The Granary Health Foods
Sarasota
06.1994 - 11.1996
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Directed recruitment, hiring, and training of new staff members.
- Delegated work to staff, setting priorities and goals.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with regulatory requirements and industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
School Librarian
Phoenix I’ll Area School District
Phoenixville
09.1987 - 02.1993
- Adjusted services and collections to meet changing needs.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Communicated with classroom teachers to plan library visits.
- Researched, selected and obtained children's books and materials.
- Kept resources in clean and working fashion to maintain availability for use.
- Provided technical support for computer systems used in the library.
- Addressed and resolved patron inquiries and issues, providing exceptional customer service.
- Led community outreach initiatives, fostering strong relationships between the library and local organizations.
- Developed and enforced circulation policies and procedures.
- Documented movement of library media materials and equipment.
- Directed catalog, media and instructional services in library.
- Set up and created bulletin boards and displays for classrooms and school hallways.
- Ran cables, arranged speakers and managed projectors for diverse event requirements.
- Assisted teachers in the development of library-based lesson plans.
- Made copies of reference materials for patrons and processed associated fees.
- Helped children select and locate age-appropriate books and educational materials.
- Organized book displays to promote reading activities.
- Negotiated with vendors for the acquisition of library materials, securing cost-effective deals.
- Oversaw daily operations, ensuring efficient customer service and resource accessibility.
- Managed records for current catalog, audio-visual equipment and available supplies.
- Organized author visits and other special events related to literature.
- Organized library media supplies, main catalog, special equipment and permanent records.
- Managed cataloging and classification of library materials using Dewey Decimal Library system.
- Developed a range of programs to encourage student engagement with literature.
- Ordered new books, periodicals, audiovisuals, and other materials.
- Helped teachers incorporate literacy skills and build love of education in students.
- Managed budget and financial resources, ensuring optimal allocation towards library services and collection development.
- Reshelved books to maintain neat and tidy reading area.
- Trained staff, students, and faculty on proper use of library technology to prevent damage.
- Inspected collection and discarded outdated or worn books and resources.
- Curated a diverse collection of materials, including books, digital resources, and multimedia, to meet community needs.
- Supervised students during library hours.
- Fostered a welcoming and inclusive library environment, encouraging community participation and lifelong learning.
- Maintained complete and accurate records of library transactions.
- Monitored overdue items and enforced borrowing policies.
- Enhanced library offerings by searching catalogs and recommending new purchases.
- Devised and organized fundraisers to gain financial support from community.
- Participated in professional development activities related to librarianship.
- Supported research activities.
- Processed faculty requests for new resources.
- Organized library equipment and collections.
- Supervised and trained library staff and volunteers, enhancing team performance and service quality.
- Taught group and individual instruction sessions to impart knowledge of library and research practices.
- Transported and reimplemented AV equipment and verified functionality following moves between locations to optimize performance.
Education
Certificate - Health And Wellness
Institute of Integrated Nutrition
New York, NY05-2013
State License - Massage Therapy
Sarasota School Of Massage Therapy
Sarasota, FL06-1994
Bachelor of Science - Education
Millersville University of Pennsylvania
Millersville, PA05-1983
Skills
- Customer service
- Educator
- Sales management
- Team leadership
- Dept Organization
- Vitamin/Herbal/Mushroom/Probiotics Sales
Accomplishments
- Top sales rep (in various years) in the country: Buried Treasure, Herb Pharm, Host Defense and Essential Formulas (Dr. Ohhira’s Probiotics)
- Recognized for outstanding sales
- For a short time (2000-2001), in Memphis, Tennessee, I was the top sixth new manager in the U.S. for Tupperware.
Affiliations
- Organic foodie
- Yoga/Meditation
- Avid reader
- Mother of two fur babies (felines)
- Adventure traveler
References
References available upon request.
Timeline
Retired
n/a
01.2024 - Current
Account Executive
Self-Employed
03.2002 - 12.2023
Supplement Manager
The Granary Health Foods
06.1994 - 11.1996
School Librarian
Phoenix I’ll Area School District
09.1987 - 02.1993
Certificate - Health And Wellness
Institute of Integrated Nutrition
State License - Massage Therapy
Sarasota School Of Massage Therapy
Bachelor of Science - Education
Millersville University of Pennsylvania