Hi, I’m
Muralidhar Katwa
Business Systems/Application Support Analyst
San Francisco,CA
Summary
Dynamic Business Systems/Applications Support Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
5
years of professional experience
6
years of post-secondary education
1
Certificate
Skills
Process Improvement
MS Office, MySQL
Teamwork and Collaboration
Organization and Time Management
SDLC Process, Agile Methodology
Change Management
Project Management
Oracle Fusion Cloud (ERP system)
Project Requirements
Written And Verbal Communication
Business Process Optimization
System Configuration
Troubleshooting Issues
Production Support
End-User Support
Sarbanes-Oxley (SOX) , GxP
Work History
Aimmune Therapeutics, INC.Brisbane, CA
Business Systems/Application Support Analyst
07.2018 - Current
Job overview
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Offered input for complex documents to support client-ready final versions such as Functional Requirements Specifications (FRS), Traceability Matrix (TM), User Requirements Specifications (URS) SOPs, configuration specification documents and work instructions.
- Implemented Oracle Fusion Cloud ERP system (Finance and Supply Chain modules) for US & EU markets where my primary responsibilities included documenting and testing system integrations for Bank, Concur, ADP files.
- Project team lead for Implementing 'TraceLink Serialization system' companywide which benefited total savings of $70k.
- Worked alongside Project Manager to implement 'Conga Contracts Management System' companywide which involved maintaining project dashboards, creating test scripts, flow charts, user training & system maintenance.
- Communicated and explained business requirements to both technical and nontechnical team members to understand and implement functional demands.
- Team lead for 'IT G&A' ticket management system (ServiceNow) and implemented Change Management controls.
- Well verse with data analytics tool (SQL, MS Excel) in understanding current trends & providing optimum solution to business.
- Well verse with Pharmaceutical Compliance regulations (SoX, GxP, 21 CFP Part 11) in creating Validation testing documents such as
IQ, PQ, VSR scripts. - Conducted monthly review meetings with business stakeholders (Finance, Legal, Supply Chain, Quality) to discuss SLAs & IT tickets.
- Experience working in Agile based environment & good understanding with SDLC Lifecycle process.
- Collaborated with upper management to drive strategy and implement new processes which include System user guides, Flow diagrams, Work instructions etc.
- Responsible for Periodic system maintenance & Audits for all G&A systems under me.
Vitruvian Entertainment EnterpriseBurbank, California
Lean Engineering Intern
09.2015 - 05.2016
Job overview
- Project was to implement lean techniques such as 5’S for their Inventory warehouse where responsibilities included Red Tagging Items, create workflows, Sorting products and even generating floor layouts.
- Performed GAP analysis, designed new process flows and documented business processes to identify gaps in existing layout.
- Analyzed all inventory to create reduction plan (in both leased space and inventory) using 5s tools which in turn increased company revenue and expedited growth by sorting un-used inventory into red tagged items
- Increased up-time of production by transforming un-used company truck into portable express studio, which contained all essential equipment for quick shoot.
Education
California State University - NorthridgeNorthridge, CA
Master of Science from Manufacturing Systems Engineering
08.2015 - 05.2017
Visveswaraya Technological UniversityBelgaum, India
Bachelor of Engineering from Industrial And Production
08.2011 - 05.2015
Certification
Scrum Foundation Professional Certificate