Summary
Overview
Skills
Work History
Education
Certification
Hi, I’m

Muralidhar Katwa

Business Systems/Application Support Analyst
San Francisco,CA
Muralidhar Katwa

Summary

Dynamic Business Systems/Applications Support Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

5
years of professional experience
6
years of post-secondary education
1
Certificate

Skills

    Process Improvement

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Work History

Aimmune Therapeutics, INC.
Brisbane, CA

Business Systems/Application Support Analyst
07.2018 - Current

Job overview

  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Offered input for complex documents to support client-ready final versions such as Functional Requirements Specifications (FRS), Traceability Matrix (TM), User Requirements Specifications (URS) SOPs, configuration specification documents and work instructions.
  • Implemented Oracle Fusion Cloud ERP system (Finance and Supply Chain modules) for US & EU markets where my primary responsibilities included documenting and testing system integrations for Bank, Concur, ADP files.
  • Project team lead for Implementing 'TraceLink Serialization system' companywide which benefited total savings of $70k.
  • Worked alongside Project Manager to implement 'Conga Contracts Management System' companywide which involved maintaining project dashboards, creating test scripts, flow charts, user training & system maintenance.
  • Communicated and explained business requirements to both technical and nontechnical team members to understand and implement functional demands.
  • Team lead for 'IT G&A' ticket management system (ServiceNow) and implemented Change Management controls.
  • Well verse with data analytics tool (SQL, MS Excel) in understanding current trends & providing optimum solution to business.
  • Well verse with Pharmaceutical Compliance regulations (SoX, GxP, 21 CFP Part 11) in creating Validation testing documents such as
    IQ, PQ, VSR scripts.
  • Conducted monthly review meetings with business stakeholders (Finance, Legal, Supply Chain, Quality) to discuss SLAs & IT tickets.
  • Experience working in Agile based environment & good understanding with SDLC Lifecycle process.
  • Collaborated with upper management to drive strategy and implement new processes which include System user guides, Flow diagrams, Work instructions etc.
  • Responsible for Periodic system maintenance & Audits for all G&A systems under me.

Vitruvian Entertainment Enterprise
Burbank, California

Lean Engineering Intern
09.2015 - 05.2016

Job overview

  • Project was to implement lean techniques such as 5’S for their Inventory warehouse where responsibilities included Red Tagging Items, create workflows, Sorting products and even generating floor layouts.
  • Performed GAP analysis, designed new process flows and documented business processes to identify gaps in existing layout.
  • Analyzed all inventory to create reduction plan (in both leased space and inventory) using 5s tools which in turn increased company revenue and expedited growth by sorting un-used inventory into red tagged items
  • Increased up-time of production by transforming un-used company truck into portable express studio, which contained all essential equipment for quick shoot.

Education

California State University - Northridge
Northridge, CA

Master of Science from Manufacturing Systems Engineering
08.2015 - 05.2017

Visveswaraya Technological University
Belgaum, India

Bachelor of Engineering from Industrial And Production
08.2011 - 05.2015

Certification

Scrum Foundation Professional Certificate

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Muralidhar KatwaBusiness Systems/Application Support Analyst