MKayla Demery
Oklahoma City,OK
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Unlimited Pathways to Change LLc
09.2024 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Order Picker
Mardel Christian & Education
05.2024 - 06.2024
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Returns Processor
Amazon Warehouse
10.2023 - 07.2024
- Resolved customer inquiries regarding returns in a timely manner
- Inspected returned item for damage or defects prior to restocking
- Processed customer returns efficiently and accurately, utilizing knowledge of product and return policies
- Distributed returns items to appropriate locations depending on product value and condition
- Inspected return merchandise, checking for quality and condition of products to determine return category.
Academy Trainer
Walmart
03.2023 - 09.2023
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked with customers to complete tasks
- Met deadlines while maintaining high-quality deliveries
- Participated in ongoing training to enhance own job skill and knowledge
- Skilled in using various software applications and programs including Microsoft Office.
Personal Shopper
Walmart
09.2022 - 03.2023
- Fostered high-level customer service and satisfaction to drive loyalty
- Maintained positive working relationships with customers, team members, and leadership
- Met or exceeded personal and department sales goals.
Assistant Manager
Little Caesars Pizza
10.2018 - 09.2022
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Coached and mentored new employees on company policies and procedures
- Resolved customer complaints and handled refunds to promote satisfaction
- Handled employee discipline and termination according to company policies
- Managed company orders, expenditures, and sales to meet budget and revenue targets.
Education
High School -
Natchitoches Central High School
Natchitoches, LA06.2019
Skills
- Customer Service
- Computer Skills
- Teamwork abilities
- Time Management
- Warehouse Experience
- Order Processing
- Problem Solving
- Attention to Detail
Timeline
Administrative Assistant
Unlimited Pathways to Change LLc
09.2024 - 11.2024
Order Picker
Mardel Christian & Education
05.2024 - 06.2024
Returns Processor
Amazon Warehouse
10.2023 - 07.2024
Academy Trainer
Walmart
03.2023 - 09.2023
Personal Shopper
Walmart
09.2022 - 03.2023
Assistant Manager
Little Caesars Pizza
10.2018 - 09.2022
High School -
Natchitoches Central High School