Jonas
M. Kiersa Holden
Food & Beverage Director
Englewood,FL
Summary
Detail-oriented food service professional with experience in Food & Beverage Director role. Accustomed to interacting with guests & members to determine specific needs and executing food preparation tasks to meet demand. Offers top-notch customer service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Overview
23
23
years of professional experience
Work History
Food & Beverage Director
Boca Royale Golf & Country Club
Englewood , Florida
2020.10 - 2023.10
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Staff Developer
Englewood Healthcare
Englewood , FL
2005.05 - 2010.07
- Performed reviews of employee work performance to check for areas in need of additional training.
- Developed and delivered new hire training programs and continuous professional development.
- Assisted with development of effective recruitment and hiring strategies.
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Monitored employee performance to look for areas in need of improvement.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
- Analyzed work to generate logic for new systems, procedures and tests.
- Created proofs of concept for innovative new solutions.
- Coordinated deployments of new software, feature updates and fixes.
Assistant Manager
Charlotte Harbor Yacht Club
Port Charlotte , FL
2000.10 - 2005.08
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
General Manager
River City Grill
Punta Gorda , FL
2002.02 - 2004.08
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL 1994.04 - 1998.05
Bachelor of Science - Biology
Salisbury State University
Salisbury, MD 1998.08 - 2022.05
Skills
Stocking and replenishing
Affiliations
- Rotary International
- Society of Human Resource Management
Software
Timeline
Food & Beverage Director
Boca Royale Golf & Country Club
2020.10 - 2023.10
Staff Developer
Englewood Healthcare
2005.05 - 2010.07
General Manager
River City Grill
2002.02 - 2004.08
Assistant Manager
Charlotte Harbor Yacht Club
2000.10 - 2005.08
Bachelor of Science - Biology
Salisbury State University
1998.08 - 2022.05
High School Diploma -
Port Charlotte High School
1994.04 - 1998.05
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