Mitzi Perez
West Hollywood,CA
Summary
Accomplished Business Owner with a proven track record at MK Entertainment, INC., showcasing exceptional skills in financial management and customer relations. Expert in driving business growth, leading teams with an entrepreneurial spirit, and maintaining high service standards. Demonstrated ability to develop new business opportunities and foster a culture of mutual respect and teamwork.
Overview
8
8
years of professional experience
Work History
Business Owner
MK Entertainment, INC.
03.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.hnjhyu
- Analyzed market trends to identify new business opportunities and areas for expansion.
Office Manager
Ai Financial
09.2020 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Server
Lure Fish House
09.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Trainer
Buffalo Wild Wings
08.2016 - 03.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Bachelor of Arts - Sociology
California State University Northridge
Northridge, CA05-2020
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Team Collaboration and Leadership
- Project Management
- Bookkeeping
- Financial Management
- New Business Development
- Business Leadership
- Work Planning and Prioritization
Languages
Spanish
Full Professional
Timeline
Business Owner
MK Entertainment, INC.
03.2023 - Current
Office Manager
Ai Financial
09.2020 - 12.2023
Server
Lure Fish House
09.2020 - 02.2021
Server Trainer
Buffalo Wild Wings
08.2016 - 03.2020
Bachelor of Arts - Sociology
California State University Northridge
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