Mladen Pupovac
Cleveland
Summary
Detail-oriented bartender with a strong background in order processing and menu knowledge. Experienced in managing bar operations, providing personalized drink suggestions, and fostering positive guest experiences, driving customer loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Bartender
Acqua Di Dea
Cleveland
02.2022 - Current
- Crafted cocktails and beverages following established recipes to ensure consistency and quality.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed bar tabs and processed cash and credit card transactions with attention to detail and accuracy.
- Recommended drinks to customers based on preferences, enhancing their experience and satisfaction.
Bay Host
TopGolf
Independence
11.2019 - 07.2022
- Assisted guests with equipment setup and game instructions, ensuring smooth gameplay and engagement.
- Greeted guests, enhancing their overall experience and satisfaction.
- Took and processed food and drink orders accurately and efficiently.
- Processed payments accurately, contributing to efficient transactions and customer satisfaction.
Education
High School Diploma -
Valley Forge High School
Parma Heights, OH06-2002
Skills
- Mixology techniques
- Cocktail presentation
- Menu knowledge
- Cash handling
- Order processing
- Customer relationship management
Timeline
Bartender
Acqua Di Dea
02.2022 - Current
Bay Host
TopGolf
11.2019 - 07.2022
High School Diploma -
Valley Forge High School