Results-driven operations and training leader with 4+ years of progressive management experience across hospitality, marketing, and service industries. Proven ability to recruit, train, and develop high-performing teams while reducing costs and exceeding KPIs. Hands-on leadership style with a track record of building collaborative work cultures from the ground up. Eagle Scout.
Work History
Spa Host
1 Year 7 Months
Fontainebleau Las Vegas | 01.2025 - Current
Delivered personalized amenity tours at one of Las Vegas’s most prestigious luxury properties, enhancing guest engagement and encouraging spa service upsells.
Coordinated appointment flow with therapists, minimizing check-in times and boosting operational efficiency.
Maintained five-star reception and common area standards, elevating guest satisfaction scores.
Lifeguard
1 Year 5 Months
Rio Hotel & Casino | 02.2024 - 07.2025
Monitored busy resort aquatic facilities, enforced safety rules, and ensured zero incidents through proactive supervision.
Trained incoming lifeguards on emergency response protocols, CPR/AED use, and facility safety standards to enhance team readiness.
Conducted scheduled safety inspections of all pool equipment and facilities to uphold safety compliance and operational integrity.
Supervisor
7 Months
Fabulous Freddy’s Car Wash | 08.2023 - 03.2024
Oversaw daily operations for high-throughput service location, optimizing staffing levels to enhance efficiency and reduce labor costs.
Monitored employee performance daily, providing real-time coaching and constructive feedback.
Designed and delivered onboarding training programs that reduced new-hire error rates and ramp time.
Monitored employee performance daily, delivering real-time coaching and feedback to support development and improve service quality.
OPC (Outside Promotional Consultant)
3 Months
Take A Break Travel | 11.2022 - 02.2023
Generated qualified leads and booked resort tours through targeted, persuasive customer engagement.
Tailored product presentations to individual customer profiles, consistently hitting and exceeding daily sales quotas.
Maintained accurate daily sales reports and organized deal documentation.
Lead Cook
4 Months
Violet’s Vegan | 06.2022 - 10.2022
Mastered full line cooking operations within 48 hours and was promoted to Lead Cook ahead of schedule.
Supervised kitchen staff in daily prep, cooking, and post-service sanitation to ensure smooth operations.
Trained new team members on kitchen procedures and food safety standards, enhancing compliance and efficiency.
Training Manager
1 Year
Aurora Marketing | 10.2021 - 10.2022
Recruited, onboarded, and mentored direct sales professionals, creating a high-performance team from scratch that achieved consistent sales targets.
Developed comprehensive training materials on sales tactics, product knowledge, and customer engagement to enhance team effectiveness.
Recruited, onboarded, and mentored direct sales professionals, building a high-performance team from scratch.
Established and nurtured relationships with key vendors, suppliers, and business partners to support sales initiatives.
Education
High School Diploma
East Bay Academy | Las Vegas, NV | 06.2021
Skills
Guest relations
Critical thinking
Sales coaching
Performance coaching
Recruitment onboarding
Team development
Operations management
Labor Cost Control
Workflow Optimization
KPI reporting
Certification
TAM Card (Nevada Alcohol Awareness)
CPR / AED Certified
Nevada Food Handlers Card
Lifeguard Certification
ADDITIONAL
Eagle Scout
Bilingual: English & Spanish (Professional Proficiency)