Melodie Malithong
Waitress
Lakewood Village,Texas
Summary
Attentive Waitress with engaging personality and flexible approach. Known for thriving in fast-paced environments and managing multiple tasks efficiently, ensuring customer satisfaction and repeat business. Maintains speed and accuracy in high-traffic times. Has a thorough understanding in Thai cuisine and its preparation.
Overview
7
7
years of professional experience
1
1
Language
Work History
Waitress
Andaman Thai
03.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Thai House
01.2019 - 03.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hotel Receptionist
Holiday Inn
01.2017 - 08.2018
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
Education
Bachelor of Science - Environmental Science
Southern Methodist University
Dallas 05.2001 -
Skills
Multitasking Abilities
Attention to Detail
Interpersonal Communication
Energetic and Friendly
Guest Relations Management
Thai Cuisine Knowledge
Reservation Management
Timeline
Waitress
Andaman Thai
03.2023 - Current
Waitress
Thai House
01.2019 - 03.2023
Hotel Receptionist
Holiday Inn
01.2017 - 08.2018
Bachelor of Science - Environmental Science
Southern Methodist University
05.2001 -