M. Maurice Zanders
Akron,Ohio
Summary
Strategic Inside Sales Account Manager reputable for ranking among top performers, growing account bases and market share. Surpasses sales quotas, effectively pursuing leads and servicing key accounts. Secures new contracts with major businesses and private clients via quality representation: 20+ years of record achievement and revenue growth. Persistent in building new business and establishing relationships and securing customer loyalty with external business partners. Results-Driven & equipped to handle challenging and fast-paced work environment's.
Overview
14
14
years of professional experience
Work History
National Talent Director
Barbizon Modeling & Acting
02.2023 - Current
- Served as an internal consultant on matters related to human capital strategy, providing valuable insights for decision-making processes.
- Enhanced talent acquisition by developing and implementing strategic recruitment plans.
- Initiate first point of contact with provided warm leads requesting additional information
⦁ 87% weekly closing rate
⦁ Manage 30-50 accounts monthly while providing excellent customer service, collect deposits and maintain strong relationships
⦁ Produced top sales numbers while maintaining a 120+ call volume daily
Account Manager/Freight Broker
FedEx Custom Critical
08.2018 - 12.2023
- Responsible for selling logistics transportation services to existing and potential customers
- Prospect, cold call, cultivating & establish relationships, servicing all customer needs, initiating and monitoring the completion of all customer contracts, requesting for proposal and bids
- Responsible for building a book of business with customers
- P.O.C
- Regarding any inquiry related to the management and movement of shipments
- Problem solving, addressing concerns and implementing solutions for customers
- Collaborates with Internal & External departments to facilitate the administrative process related to the approval and completion of contracts, requests for proposals and bids
- Ensure the correct and timely payment of invoices
- Resolve discrepancies and works with customer when necessary to expedite payment
- Coordinator with all parties to ensure that customer needs are met through the operational execution of the loads
- Adheres to all applicable laws/regulations, as well as company policies and procedures
- Perform other duties as required.
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Tracked shipments and trucks out on deliveries.
Regional Account Manager
Protect Youth Sports
03.2016 - 06.2017
- Served as a corporation sales agent presenting its background screening solutions to youth sports divisions, directors, and coaching staff within an assigned territory
- Maintained current accounts and hunted new business via online research, lead generation, and cold calling
- Closed business at company-established sales volume.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
Admissions Representative
Everest University
01.2014 - 01.2016
- Professionally represented a large National Educational Corporation's Online Division of adult learning with direct responsibility to increase enrollment of two and four-year degreed & Career-focused educational programs
- Carefully follow all applicable compliance requirements and those prescribed by the Department of Education, ABHES, and CHIA
- Interview and evaluate prospective students - qualifying their needs for continuing their education
- Accomplishments: Maintain or exceed departmental sales quotas
- Averaged four plus hours of talk time and exceeded all target levels by 12%.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
Inside Sales/Account Executive
Insight Global
07.2013 - 01.2014
Admissions Advisor
Ultimate Medical Academy
01.2011 - 05.2012
Education
Bachelor of Arts - Business Management
University of Akron
Akron, OH05.1985
Skills
- Empathy and Rapport Building
- Goal-oriented mindset
- Objection handling
- Account planning
- Cold calling expertise
- Pipeline Management
- Cross-selling techniques
- Up-selling strategies
- CRM software proficiency
- Remote work ready
- Sales process understanding
- Customer Relationship Building
- Customer Service Management
- Client Support
- Sales strategy development
- Sales Tracking
- Sales Development
- Account Management
- Partnership Development
- Territory Management
- Market Knowledge
- Business Planning
- Database Management
- Cross-Functional Collaboration
- Account Acquisition
- Business Forecasting
- Sales Forecasting
- Competitor research
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Interpersonal Communication
- Opening and closing procedures
- Sales Techniques
- Contract Negotiation
Timeline
National Talent Director
Barbizon Modeling & Acting
02.2023 - Current
Account Manager/Freight Broker
FedEx Custom Critical
08.2018 - 12.2023
Regional Account Manager
Protect Youth Sports
03.2016 - 06.2017
Admissions Representative
Everest University
01.2014 - 01.2016
Inside Sales/Account Executive
Insight Global
07.2013 - 01.2014
Admissions Advisor
Ultimate Medical Academy
01.2011 - 05.2012
Bachelor of Arts - Business Management
University of Akron
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