M. Mercedes Walker
Waterbury,CT
Summary
Enthusiastic and customer-focused professional with a passion for delivering exceptional service. Effective in communication and attentiveness. Proven ability to handle diverse situations with poise and a friendly demeanor.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Chili's Bar and Grill
10.2022 - 11.2022
- Performed daily cleaning and sanitizing of equipment and work areas
- Welcomed guests in a friendly and professional manner
- Seated guests in a timely and efficient manner
- Successfully multitasked on a frequent basis while remaining calm amidst a fast-paced working environment
Sales Associate
Michael's Arts & Crafts Store
11.2021 - 01.2022
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs
- Assisted with store opening and closing procedures, working with the cash register and inventory control system
- Processed payments by totaling purchases and processing checks, cash
- Maintained an orderly appearance throughout the sales floor
Education
Bachelor of Arts - Philosophy
University of Connecticut
06.2027
High School Diploma -
Crosby High School
Waterbury, CT06.2023
Skills
- PROFESSIONAL SKILLS
- Greeting Guests
- Maintenance
- Customer Service
- Complaint Handling
- Guest Engagement
- Reservations Management
Certification
- Certified Desktop Pro, TestOut Corp. - 2019
- Adult Mental Health First Aid, National Council for Mental Wellbeing - 2023
Timeline
Hostess
Chili's Bar and Grill
10.2022 - 11.2022
Sales Associate
Michael's Arts & Crafts Store
11.2021 - 01.2022
Bachelor of Arts - Philosophy
University of Connecticut
High School Diploma -
Crosby High School