Overview
Work History
Education
Skills
Timeline
Generic

MATT MARRIETTO

Sanford ,FL

Overview

8
8
years of professional experience

Work History

Product Support Technician

Stellar MLS
08.2024 - Current
  • Provided expert support for Stellar MLS software, resolving technical issues via phone, email, and chat while ensuring first-contact resolution and thorough CRM
  • Troubleshot and resolved MLS platform issues, using diagnostic tools and research to assist real estate professionals efficiently
  • Maintained high customer satisfaction, prioritizing escalations, conducting follow-ups, and delivering clear, user-friendly guidance

Product Support Specialist I

Charter Communications
08.2022 - 08.2024
  • Provided comprehensive support services for smooth activation, and troubleshooting.
  • Facilitated ports by acting as liaison between customers and service providers.
  • Assisted with sales for Spectrum Mobile and Spectrum TV services

Internet/Voice Repair Rep I

Charter Communications
05.2021 - 08.2022
  • Specialized and resolved LAN-related issues, enhancing network performance and security for Spectrum's internet and voice services.
  • Resolved LAN issues, enhancing network speed and performance.

Participant Product Representative

Newport Group
12.2020 - 05.2021
  • Product Support Specialist advising retirement plan members on the use of Non-Qualified Deferred Compensation plans
  • Delivered expert guidance on vesting schedules, distributions, and other plan-related inquiries, ensuring members understood how to effectively utilize the product

Bank Solutions Representative

Alorica
06.2020 - 12.2020
  • Assisted members with trust setups, fraud reporting concerns and product support using USSA tools.
  • Reporting suspicious or non-compliant banking activities

Complex Care Specialist

Apple Leisure Group
09.2019 - 04.2020
  • Ensure compliance and provide expert guidance on fulfilling customer expectations
  • Deliver technical product support and training to Travel Agents on VAX systems

Team Member VIP Experience

Universal Orlando Resort
02.2019 - 09.2019
  • Event Organizer for VIP after-hours events, coordinating exclusive experiences like private parade and fireworks viewings, and seasonal festivals for high-profile guests
  • Collaborated with internal teams to manage logistics, including reservations, transportation, and schedules, ensuring exceptional customer service

Manager

McDonald's
02.2017 - 02.2019
  • Managed between 6-15 staff members during shifts, ensuring efficient operations and high service standards
  • Managed recruitment by conducting interviews and onboarding new hires
  • Event Organizer for monthly McTeacher's Night fundraising events from August to May, driving community engagement and company support

Education

Certificate - HDI Support Center Analyst

HDI
03-2025

High School Diploma -

West Orange High
01-2018

Skills

  • CRM
  • Product Support
  • Network Troubleshooting
  • Remote Support
  • Software Installation
  • Security Protocols
  • Diagnostic Tools
  • Operating Systems
  • System Administration
  • KPI
  • Management
  • Customer Service

Timeline

Product Support Technician

Stellar MLS
08.2024 - Current

Product Support Specialist I

Charter Communications
08.2022 - 08.2024

Internet/Voice Repair Rep I

Charter Communications
05.2021 - 08.2022

Participant Product Representative

Newport Group
12.2020 - 05.2021

Bank Solutions Representative

Alorica
06.2020 - 12.2020

Complex Care Specialist

Apple Leisure Group
09.2019 - 04.2020

Team Member VIP Experience

Universal Orlando Resort
02.2019 - 09.2019

Manager

McDonald's
02.2017 - 02.2019

Certificate - HDI Support Center Analyst

HDI

High School Diploma -

West Orange High

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MATT MARRIETTO