Izack Gibson
Novi
Summary
Professional with strong expertise in technical troubleshooting, customer support, and software integration. Known for collaborative approach and adaptability, consistently delivering effective solutions and maintaining high standards. Skilled in diagnosing and resolving complex issues, providing exceptional service, and ensuring seamless operations. Reliable team player focused on achieving results and enhancing user experience.
Overview
6
6
years of professional experience
Work History
Product Support Technician
Bobs Furniture
10.2025 - Current
- Diagnosed and resolved product issues to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline troubleshooting processes.
- Provided technical support for furniture assembly and maintenance inquiries.
- Assisted in developing training materials for new product features and updates.
- Worked closely with sales teams to provide pre-sales consultations, delivering accurate product information tailored to prospective clients'' needs.
- Provided technical support to customers, ensuring satisfaction and timely solutions.
- Diagnosed and resolved product issues through in-depth troubleshooting techniques.
Parts Sales Manager
AutoZone
12.2022 - 09.2024
- Conducted complimentary battery checks, testing and wiper installations.
- Executed product expertise and department process improvements to meet organizational goals.
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
- Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.
- Launched cutting-edge inventory management system and maintained precise parts tracking.
- Received, examined and reshelved returned parts.
- Provided technical advice regarding product selection, installation procedures, troubleshooting tips.
- Evaluated parts pricing based on incoming invoice transactions for correct charges.
- Managed sales team to consistently achieve growth and hit sales targets.
- Involved sales of manufactured products, services, commodities, real estate, and other subjects of sale.
- Conducted cost analysis of parts from multiple vendors to purchase parts at best prices.
- Monitored costs, competition and supply and demand to establish and adjust selling prices.
- Determined price schedules and discount rates.
- Answered phone calls promptly, providing price quotes and other information.
Sales Consultant
Jim Ellis, McDonough
07.2019 - 06.2022
- Improved overall customer purchasing experiences to promote steady revenue.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and good service.
- Created successful strategies to develop and expand customer sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Organized promotional campaigns and incentives programs targeted at specific audiences.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Utilized CRM software to manage accounts, track progress, and generate reports.
- Used CRM and other sales tools to guide overall sales strategy.
- Attended scheduled training sessions and department meetings to build expertise.
Automotive Technician
Jim Ellis, McDonough
07.2019 - 06.2022
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Filed records with state as part of performing vehicle safety inspections.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Maintained certifications and completed training on systems and components.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Monitored shop equipment to maintain safe working condition.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Kept detailed records of repairs, labor involved and parts used.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Welded, soldered and fabricated parts to complete skilled services.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Evaluated, repaired and aligned vehicle suspensions.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
Education
Associate of Science - Automotive Technology
Southern Crescent Technical College
GA12.2019
Skills
- Problem-Solving
- Time Management
- Customer Service
- Issue Resolution
- Relaying Complex Information
- Vehicle Inspections
- Sales Strategies
- Sales Proposal Creation
- Sales Development
- Automotive Knowledge
- Hardware installation
- Ticket management
Timeline
Product Support Technician
Bobs Furniture
10.2025 - Current
Parts Sales Manager
AutoZone
12.2022 - 09.2024
Sales Consultant
Jim Ellis, McDonough
07.2019 - 06.2022
Automotive Technician
Jim Ellis, McDonough
07.2019 - 06.2022
Associate of Science - Automotive Technology
Southern Crescent Technical College