Ashley Rozier

Premiere Kitchen & Bath Showrooms

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Hair Color Bar

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Collected room deposits, fees, and payments.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Used internal software to process reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.