Mónica Santana
Eugene,Or
Summary
Adaptable professional with years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill in the role with your company. Resourceful Customer Service Lead, known for high productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and problem-solving to enhance customer satisfaction, and team performance.
Overview
7
7
years of professional experience
Work History
Caregiver
Family Resource Home Care
Eugene, OR
11.2024 - Current
- Assisted clients with daily living activities and personal care tasks.
- Administered medication according to prescribed schedules and guidelines.
- Supported emotional well-being through companionship and active listening skills.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Ensured strict adherence to infection control and sanitation protocols, ensuring a safe and hygienic environment for clients.
- Collaborated with healthcare professionals to ensure comprehensive client care plans.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Private Nanny
Private Family Care
Dinorah Santana
01.2023 - 01.2025
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Transported children to school, extracurricular activities, and appointments when needed.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Developed positive relationships with each child by providing nurturing care.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Kept detailed records of each child's progress including meals eaten, reading/language skills and naps taken.
- Gave medication to children as directed by parents or guardians.
- Stayed current on all required certifications necessary for working as a Nanny.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Preschool Teacher
Hilltop Academy
Donte Sanders
10.2022 - 01.2023
- Attend to children’s basic needs by feeding them, dressing them, and all toilet habits
- Teach basic skills such as colors, shapes, letter and number recognition, personal hygiene, and social skills
- Identify children showing signs of emotional development, or health-related problems, and discuss them with supervisor, parents or guardians and child development specialists
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Maintained a clean work environment by sweeping, mopping, dusting, and sanitizing to State's standards
- Wrote out weekly meal and snack plans, along with all food preparations, cooking, serving and cleanup after
Bar Manager
Pandita
Stephen Miller
05.2019 - 02.2022
- Opened a new restaurant bar, including hiring, training, liquor selection, scheduling and cash management
- In charge of inventory, maintaining and stocking all bar items
- Developed Signature cocktails, in house batching of syrups, tonics, tinctures, bitters, and infusions
- Orchestrated all social functions to include private parties, business meetings and formal engagements
- Held up Lane County’s Covid-19 evolving procedures for restaurants and their patrons during the pandemic
- Knowledge of kitchen and health safety rules.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
Skills
- Educational Support
- Operations Management
- Clerical Support
- Organization and prioritization
- Scheduling
- Customer Relations
- POS Systems
- Inventory Management
- Sanitation procedures
Timeline
Caregiver
Family Resource Home Care
11.2024 - Current
Private Nanny
Private Family Care
01.2023 - 01.2025
Preschool Teacher
Hilltop Academy
10.2022 - 01.2023
Bar Manager
Pandita
05.2019 - 02.2022