Allan Rocha
Allen,TX
Summary
Dynamic leader with a proven track record at Happy Distro, adept in CRM and team leadership. Excelled in enhancing customer satisfaction and operational efficiencies, driving sales growth, and leading teams to exceed targets. Skilled in inventory management and problem-solving, consistently delivering projects within financial constraints and achieving high customer loyalty.
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals. Driven Commercial Sales Representative with comprehensive experience in B2B sales, market analysis, and account management. Possess strong customer service skills, adept at maintaining profitable client relationships. Notable for delivering impactful sales presentations and implementing strategic sales plans which have contributed to significant growth in previous roles.
Overview
7
7
years of professional experience
Work History
Warehouse Admin
Happy Distro
Richardson, TX
09.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Created strategies for improving operational efficiencies in the warehouse.
- Monitored workers and reviewed completed work for proper performance.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Supervised loading and unloading of materials from incoming trucks.
- Reviewed supplies inventory levels and purchased necessary items.
- Created and sent price quotes to potential customers.
Box Truck Driver
Happy Distro
Richardson, TX
09.2024 - Current
- Facilitated safe loading and unloading of products by supervising warehouse personnel.
- Provided excellent customer service while delivering products safely and efficiently.
- Controlled expenses related to vehicle operation such as fuel consumption, tolls fees.
- Reported any mechanical issues or damage to vehicles immediately upon discovery.
- Inspected truck equipment and supplies and reported mechanical problems to facilitate repair process.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Completed deliveries by requested times.
- Assisted customers with loading, unloading packages onto, off box truck as needed.
Sales Manager
Select Auto Hail Repair
Plano, Texas
03.2020 - Current
- Setting Sales Goals: Defining targets for the team based on market research and company objectives.
- Developing Sales Strategies: Creating plans to approach potential clients, retain existing ones, and explore new market opportunities.
- Managing Team Performance: Monitoring the progress of individual sales representatives, providing coaching, and ensuring they meet their targets.
- Analyzing Data: Reviewing sales figures and market trends to identify areas of improvement and adjust strategies.
- Client Relationship Management: Building and maintaining relationships with key clients to ensure satisfaction and loyalty.
- Training and Recruiting: Hiring new sales talent and providing ongoing training to develop the skills of the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Sales Representative
Jc Enterprises
Arlington, Texas
10.2017 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Stayed up-to-date with industry trends to position company as market leader.
- Streamlined sales process, reducing time from lead to close.
- Analyzed customer feedback to improve products and services.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Science - Business
University São Miguel
Brazil05.2014
Skills
- CRM knowledge
- Sales closing
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Staff Management
- Inventory Management
- Operations Oversight
- MS Office
- Health and safety compliance
- Sales team training
- Territory sales management
- Business development and planning
Languages
English
Spanish
Portuguese
Timeline
Warehouse Admin
Happy Distro
09.2024 - Current
Box Truck Driver
Happy Distro
09.2024 - Current
Sales Manager
Select Auto Hail Repair
03.2020 - Current
Sales Representative
Jc Enterprises
10.2017 - 01.2020
Bachelor of Science - Business
University São Miguel
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