Mo Ebrahim
Gulf Breeze
Summary
REGION MANAGER Highly skilled and experienced operations director, with a successful track-record of drastically increasing profits, employee retention, customer satisfaction, industry knowledge and people skills. Self-motivated, dynamic and experienced leader with excellent methodological and analytical skills than enable me to deliver strong financial results. A proven and hardworking QSR professional who enjoys growing and developing employees to achieve a standard of operations that ensures high levels of guest service and I am ready to join a great organization that will keep me challenged, coached, encouraged and rewarded. Driven by a passion for effective leadership and talent development on the individual and regional level. Franchise Consulting Multi-Unit Management Team Building & Leadership Profit & Loss Management Business Analytics Inventory Management Marketing & Expansion Sales Maximization Restaurant Operations Guest Satisfaction Training & Development Strategic Business Planning
Overview
29
29
years of professional experience
Work History
Regional Manager
SEQSR
Pensacola
06.2021 - 11.2022
- Overseas 16 Taco Bell locations in Mobile- Pensacola market.
- Consistent sale and transaction growth with an average of 20% in sales and 8% in transactions alone with flow through profits over the course of the past 15 months.
- Develop new team of leadership consisting of four area coaches and market training specialist.
- Set short and long term goals strategies for the market to serve them up for new construction sites.
- Closely overseeing the staffing processes compatibility and compensation for the market.
- Build a winning team and positive cultural relationships between employees and leadership.
- Training and development of the current leadership team starting from the employees through the above leadership field teams.
- Improved operations results over the course of the year with achieving sustainable results.
- Built strong Bench at all levels.
- Scouts and bringing a winning mentality and mindset to the market.
Regional Director of Operations
TOMS KING
Fredericksburg
06.2019 - 06.2021
- Oversees 42 Burger king locations in South and Northern Virginia
- Heavily involved in creating sales, labor and operations budgets for the region
- Exceeded sales and RCF Budgets
- Manages and control sales budget of $63,000,000
- Develops long terms goals and strategies for six district managers
- Monitors, studies and manages reports, trends and traffics in day to day operations.
REGION MANAGER
NPC INTERNATIONAL
MEMPHIS
01.2017 - 06.2019
- AND MS Region manager, reporting to the DVP
- Oversees up to 71 Pizza Hut restaurants in 4 states
- Direct reports include 11 area managers
- Develops long term goals and strategies for 10 area managers and 71 restaurants in 4 different markets 2 area in
- AR, 5 areas in Memphis TN, 4 areas in Tupelo, New Albany, Winona and Oxford MS
- Complete turnaround Memphis region from bottom to be TOP 4 regions in the NPC system
- Internally developed 5 current area managers a promoted from within under my leadership
- Monitored business performance reports including sales plans, EBITDA, P&L, CAP.X expense and computerized financial reports in order to exceed projected sales and profit goals
- Implemented extremely effective training and development programs to continually improve manager performance while improving district manager knowledge, abilities and performance.
AREA DIRECTOR OF OPERATIONS
STRATEGIC RESTAURANT
04.2002 - 12.2016
CLASSROOM AND OPERATION TRAINER
BURGER KING CORPORATION, EAST
01.1997 - 01.2002
- Responsible for 55 restaurants in 6 different countries; conducted quarterly restaurant audits, developed a certified field trainer in each market, responsible for all pre-opening and new restaurant openings (opened more than 24 restaurants)
- Certified classroom trainer for BMT, BFH & AGS; supervised 6 Field Trainers
- Set vision, goals and direction for market development and growth
- Facilitated budget, planned meetings, and oversaw recruiting and training for the new markets.
RESTAURANT / AREA MANAGER
OLAYAN FOOD SERVICE, BKME
01.1994 - 01.2001
- Managed the day-to-day operations of 7 Burger King Restaurants in the Saudi Arabia market
- Set vision, goals and direction for market development and growth
- Facilitated budget, planned meetings, and oversaw recruiting and training for the market.
Executive Operations Leader
- Reporting to the CEO
- Oversees up to 29 quick service restaurants in 3 states
- Direct reports include 4 District managers
- Manages P&L for $35,000,000 in sales
- Develops long term goals and strategies for 4 district managers and 29 restaurants in 3 different markets within
- Gulf region
- Achieved Year over Year positive sales/traffic and increased company profitability
- Internally developed 3 current area directors and over 8 district managers promoted from within under my leadership
- Monitored business performance reports including budgets, P&L statements and computerized financial reports in order to exceed projected sales and profit goals
- Implemented extremely effective training and development programs to continually improve manager performance while improving district manager knowledge, abilities and performance.
Education
Bachelor Degree - Agriculture
University of Alexandria
01.1990
Skills
- Operations Oversight
- Leadership Training
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Budget Control
- Team Leadership
- Customer Service Management
- Focus and Follow-Through
- Revenue Forecasting
- Records Organization and Management
- Policy Development and Enforcement
- Decision Making
- Department Oversight
- Process Improvements
- Performance Evaluation and Monitoring
- Goal Setting
- Sales Tracking
- Business Leadership
- Employee Motivation
- Financial Statement Review
- Administrative Management
- Performance Assessment
- Financial Controls Implementation
Additional Information
- HONORS AND AWARDS , Area Director of the Year - 2008. District Manager of the Year - 2007
Timeline
Regional Manager
SEQSR
06.2021 - 11.2022
Regional Director of Operations
TOMS KING
06.2019 - 06.2021
REGION MANAGER
NPC INTERNATIONAL
01.2017 - 06.2019
AREA DIRECTOR OF OPERATIONS
STRATEGIC RESTAURANT
04.2002 - 12.2016
CLASSROOM AND OPERATION TRAINER
BURGER KING CORPORATION, EAST
01.1997 - 01.2002
RESTAURANT / AREA MANAGER
OLAYAN FOOD SERVICE, BKME
01.1994 - 01.2001
Executive Operations Leader
Bachelor Degree - Agriculture
University of Alexandria