Moana Lee
Koloa
Summary
Dedicated Server experienced in high-volume restaurant environments. Delivered exceptional guest service and fostered strong relationships through effective communication and teamwork. Focused on optimizing dining experiences by managing tables with accuracy and maintaining a welcoming atmosphere.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Server
The Beachhouse Restaurant
Koloa
11.2021 - Current
- Delivered exceptional customer service, enhancing overall guest satisfaction.
- Addressed guest inquiries and complaints professionally, improving guest experience.
- Coordinated with kitchen staff to address customer allergies and special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed cash transactions and processed payments with accuracy.
Education
High School Diploma -
Kaua’i High School
Lihue, HI 08.2009 - 05.2012
Skills
- Cocktail mixing
- Menu knowledge
- Wine pairing recommendations
- Menu pairing suggestions
- Upselling techniques
- Food safety compliance
- Service station organization
- Multitasking and organization
- Customer service
- Positive guest interactions
- Guest interaction techniques
- Team collaboration
- Team member support
- Attention to detail
- Problem solving
- Outstanding service
- Communication skills
Certification
- Blue Card Holder
Accomplishments
- Merry Maker of the quarter 2024
References
References available upon request.
Timeline
Server
The Beachhouse Restaurant
11.2021 - Current
High School Diploma -
Kaua’i High School
08.2009 - 05.2012