Eric McClellan
Floral City
Summary
Hospitality expert with proven customer service and inventory management skills. Enhanced team performance through targeted training and collaboration. Prepared to utilize expertise to elevate guest experiences and drive operational success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server
Lighthouse Point Bar and Grille
The Villages
10.2024 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Supported team members during peak hours to enhance service efficiency.
- Maintained cleanliness and organization of dining area throughout shifts.
- Ensured compliance with health and safety regulations in all operations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bartender/Server
Tipsy Tarpon
Crystal River
01.2023 - 10.2024
- Established new business operations, ensuring all processes were functional.
- Developed and implemented training programs for service personnel to enhance service quality and team performance.
- Trained staff on computer systems to enhance operational efficiency.
- Mixed cocktails and served beverages to guests at the bar. a variety of cocktails and beverages to guests.
- Provided excellent customer service by engaging with patrons and addressing needs.
- Restocked bar inventory to maintain proper levels for efficient operations. Restocked inventory to ensure optimal availability for service.
- Maintained cleanliness and organization of the bar area during shifts.
- Collaborated with kitchen staff to ensure timely order delivery for customers.
- Managed cash register transactions and ensured accurate financial handling throughout shifts.
- Assisted in training new bartenders on processes and drink preparation techniques.
- Followed health and safety guidelines to maintain a safe work environment for all.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Inspected identification cards to ensure compliance with legal age requirements. Inspected identification cards Inspected identification cards Inspected identification cards for proof of age prior to serving alcoholic beverages.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Coordinated special events to increase customer engagement and drive revenue growth.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Effectively multitasked within a fast-paced environment.
- Made friendly conversation with customers to provide an enjoyable bar experience.
Bartender
T Backs Bar
Hernando
10.2022 - 10.2024
- Engaged with customers to deliver personalized service and tailored drink recommendations.
- Prepared and served cocktails and beverages to customers efficiently.
- Provided drink suggestions to customers based on their preferences.
- Managed inventory levels and restocked supplies to ensure availability of ingredients and efficient service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Assisted in training new bartenders on techniques and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints promptly to enhance guest satisfaction and foster repeat business.
- Refilled ice bins to maintain efficient service flow and keep beverages cold. and coolers during the shift.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Bartender/Server
Kellys Half Shell Pub
Crystal River
06.2018 - 10.2022
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained up-to-date knowledge of bar and menu options to prepare customized drinks and provide tailored food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Developed good working relationships with fellow employees through effective communication.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted in training new servers.
- Coordinated special events to enhance customer engagement and foster loyalty.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Effectively multitasked within a fast-paced environment.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Organized bottles and glasses behind bar for easy access and attractive presentation. behind the bar to make attractive displays.
- Built rapport with customers through friendly conversation, creating a welcoming atmosphere. with customers to provide an enjoyable bar experience.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to drive sales and enhance customer dining experience.
Assistant Manager Bar & Grill
Beachcombers
Clearwater
02.2016 - 12.2017
- Assisted in managing daily operations and staff schedules at a beach resort.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated customer service initiatives to improve guest satisfaction and engagement.
- Implemented operational policies to streamline processes across departments.
- Oversaw inventory management, ensuring timely replenishment of supplies.
- Managed vendor relationships to ensure quality service and timely deliveries.
- Developed training materials for new employees to enhance service skills.
- Recruited and trained new employees to meet job requirements.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Facilitated team meetings to discuss performance and address operational challenges.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Supported marketing efforts by promoting events and activities at the resort.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized staff assignments to improve operational efficiency.
Skills
- Customer service
- Cocktail mixing
- Point of sale management
- Training program development
- Inventory management
- Health compliance
- Team collaboration
Certification
- Food Handler Certification
- Bartender License
- TABC Certified
- MAST Permit
- OLCC Service Permit
Timeline
Server
Lighthouse Point Bar and Grille
10.2024 - Current
Bartender/Server
Tipsy Tarpon
01.2023 - 10.2024
Bartender
T Backs Bar
10.2022 - 10.2024
Bartender/Server
Kellys Half Shell Pub
06.2018 - 10.2022
Assistant Manager Bar & Grill
Beachcombers
02.2016 - 12.2017