Jeanine Valdez
Ninah's Peachy Klean Cleaning Service
San Antonio,TX
1
Language
10
years of professional experience
Dedicated server with exceptional customer service skills and a strong work ethic. Proficient in upselling and managing multiple tables, ensuring enhanced guest experiences and operational efficiency.
Work History
Server
2 Months- Implemented upselling techniques, resulting in increased average check totals.
- Resolved customer complaints effectively, fostering positive dining atmosphere.
- Maintained cleanliness and organization of the dining area to comply with health standards.
- Maintained cleanliness and organization of the dining area to comply with health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
3 Years 3 Months- Provided exceptional customer service to enhance guest experiences.
- Managed order accuracy and timely delivery in fast-paced environment.
- Trained new servers on menu items and service protocols, improving team performance.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Heavy Cash handling
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on the establishment.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Trained new staff on menu knowledge and service protocols, raising teams overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Owner
10 Years- Streamlined operational workflows to enhance service efficiency and customer satisfaction.
- Managed scheduling logistics to optimize team deployment and reduce service delays.
- Developed training programs for new staff, improving onboarding processes and performance consistency.
- Implemented quality control measures to ensure high cleanliness standards across all client sites.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Fiscal/Accounting Clerk
2 Years 11 Months- Processed invoices and payment requests, ensuring accuracy and compliance with municipal guidelines.
- Reconciled bank statements with internal ledgers, identifying discrepancies for resolution.
- Maintained financial records using accounting software, enhancing data retrieval efficiency.
- Assisted in preparing monthly financial reports, contributing to departmental budget analysis.
- Streamlined document management processes, improving accessibility of financial information for audits.
- Collaborated with cross-functional teams to support fiscal operations and enhance reporting accuracy.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Education
Bachelor of Science - Counseling Psychology
Bachelor of Science - Radiology
Associate of Arts - Kinesiology
Massage Therapy - Chiro Massage
Skills
Exceptional customer service
Point of sale operations
Guest engagement
Hospitality service expertise
Safe food handling
High volume dining
Effective sales techniques
Cocktail mixing
Upselling techniques
Responsible beverage service
Positive guest interactions
Menu pricing knowledge
Effective customer upselling
Professional demeanor
Multitasking
Team player
Excellent communication
Languages
English
Full Professional
Timeline
Server
Paradise Unknown
06.2026 - CurrentRead More
Server
Be Kind & Rewind
05.2023 - CurrentRead More
Fiscal/Accounting Clerk
City Of San Antonio
02.2021 - 01.2024Read More
Owner
Ninah's Peachy Klean Cleaning Service
08.2016 - CurrentRead More
A& M San Antonio Texas
Bachelor of Science from Counseling Psychology
Read More
St. Philip's College
Bachelor of Science from Radiology
Read More
St. Philip's College
Associate of Arts from Kinesiology
Read More
EMTI
Massage Therapy from Chiro Massage
Read More