Modar Issa

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Supplied hospitals and physicians with in-depth information
• Prepared and delivered product presentations and answered questions about to increase sales.
• Worked with medical teams on smooth implementation and operation of new products.
• Developed sales forecasts in collaboration with manager to estimate future revenue.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Scheduled, updated and maintained product preparations and customer promotions.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Prioritized helping customers over completing other routine tasks in store.

• Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 15%.
• Prepared necessary travel documentation for national and international trips to diverse locations.
• Worked closely with top executives and assistants to meet compliance with strict business schedules.
• Managed 80 business accounts with strong focus on achieving high levels of client praises and loyalty.

• Directed major client engagements and monitored asset managements
• Increased profits by 24% through effective client engagement.
• Introduced new systems of organization to streamline company changes.
• Designed new projects with timelines, budgets and scope of work plans.

Worked with customers to procure updated financial information on continuous basis.

• Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
• Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
• Reviewed demand deposit profitability analysis and outlined strategies to bring unprofitable accounts back to profitable status.

• Carefully interviewed, selected, trained, and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations, and procedures.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.