Modesto Torres
Davie,FL
Summary
Proven customer service expert from Vons Supermarket, adept in problem-solving and active listening, significantly enhancing customer loyalty. Skilled in critical thinking, effectively managed disputes and trained teams, fostering a positive and efficient work environment. Achieved commendable customer satisfaction levels through empathetic and professional complaint resolution.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Vons Supermarket
02.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Head Waiter
Sociedad Gourmet Restaurant Cafe And Museum
03.2021 - 01.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waiter's Assistant
Fornace Restaurant
03.2018 - 03.2021
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty item.
Customer Service Representative
Rosse Restaurant
11.2016 - 03.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Business Administration
Universidad Católica De Guayaquil
Guayaquil, Ecuador02.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Vons Supermarket
02.2024 - 04.2024
Head Waiter
Sociedad Gourmet Restaurant Cafe And Museum
03.2021 - 01.2024
Waiter's Assistant
Fornace Restaurant
03.2018 - 03.2021
Customer Service Representative
Rosse Restaurant
11.2016 - 03.2018
Associate of Arts - Business Administration
Universidad Católica De Guayaquil