Modesty Adams
Montgomery,AL
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Quality assurance professional known for high standards and consistent results. Extensive experience in identifying and resolving quality issues to maintain top-tier product standards. Reliable team player with focus on collaboration and adapting to evolving project needs. Proficient in quality control processes and detail-oriented analysis.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
CSL Plasma
11.2024 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
LEAD MEDICAL RECEPTIONIST
CSL Plasma
09.2023 - Current
- Verified and updated demographic and other personal information for New Donors.
- Helped new donors complete necessary intake requirements in a swift and timely manner.
- Maintained privacy between donors and staff by overseeing relations with Reception Technicians.
- Conducted regular observations with Medical Receptionist to ensure Standard Operating Procedures and Work instructions are followed.
- Maintained and overseen the usage of Reagents, linearity controls, calibrations.
- Maintained and overseen Reception area screening in accordance to FDA, GHA, and OSHA regulations
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Helped to ensure staff is staying diligent in doing revised training
CENTER SUPERVISOR
CSL Plasma
05.2022 - 08.2023
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members to be efficient in production areas
- Interceded between employees during arguments and diffused tense situations.
- Trained to operate Apheresis machinery
ENVIRONMENTAL SERVICES SUPERVISOR
Hillview Terrace Rehab Select
08.2019 - 03.2020
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Supervised and directed daily work of team of Number sanitation personnel.
- Stored chemicals in compliance with Osha regulations.
- Monitored staff performance and provided feedback to drive productivity.
- Trained and mentored new staff on cleaning and safety protocols.
CNA SUPERVISOR
Waterford
07.2017 - 10.2019
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
DAY BAKER SUPERVISOR
Panera Bread
08.2015 - 07.2016
- Complied with health and safety codes to protect staff and customers.
- Assisted in planning and running promotional events and campaigns.
- Maintained accurate inventory of baking supplies and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
- Cut and shaped dough for pies, rolls and other pastries.
- Followed food safety standards when handling ingredients.
- Trained new employees on bakery methods and procedures.
Education
Criminal Justice
Bryant & Stratton
Cleveland, OHDiploma - General Studies
Shaw High School
East Cleveland, OH07.1994
Skills
- Document Management
- Front Desk Operations
- Patient Registration
- Records Management
- Telephone Etiquette
- Documentation
- Patient Relations
- Workflow Optimization
- Documentation Control
- Issue Resolution
- Team Collaboration
- Documentation And Reporting
- Quality Improvements
- Discretion
- Team Leadership
- Decision-Making
- Quality assurance
- Problem-solving skills
- Decision-making
- Team collaboration
- Customer service
- Quality improvements
- Team leadership
- Risk management
Timeline
Quality Assurance Specialist
CSL Plasma
11.2024 - Current
LEAD MEDICAL RECEPTIONIST
CSL Plasma
09.2023 - Current
CENTER SUPERVISOR
CSL Plasma
05.2022 - 08.2023
ENVIRONMENTAL SERVICES SUPERVISOR
Hillview Terrace Rehab Select
08.2019 - 03.2020
CNA SUPERVISOR
Waterford
07.2017 - 10.2019
DAY BAKER SUPERVISOR
Panera Bread
08.2015 - 07.2016
Diploma - General Studies
Shaw High School
Criminal Justice
Bryant & Stratton
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